Noooo! C'mon, not Booberella!
My guess is something to do with the clocks going back an hour maybe. Dunno why but i just think maybe something to do with that.However you on't have the donuts back that you spent buying Booberella which is not good.
Forum Discussion
- I don't if this is related, but I found a bug that has to do with synchronising between devices, which started after the last android update.
Essentially, if I play on my android phone, and then later switch to another device such as the ipad, the second devicenloads the curent sttaus, but can't save anything. It seems to aCt normally for a time, then gives the Bart scren, and when it reloads all action on the device are erased.
I found that if I shutdown andd restart the ipad the problem is gone until the next time I switch devices, so it is some kind of memory problem, maybe with caches.
Note that the android phone does not have this problem when I switch from ipad to phone.
Bluestacks also seems to show this problem, but not consistently.
So if you switched devices as above (switched from android to ipad, then bought Booberella and closed before the game could run into an error), that could be the problem. - I bought the Heck House the other day, it downloaded Devil Flanders, then the Heck House, my iphone chose that moment to crash so I lost the house just as I was placing it.
EA told me to contact Apple, Apple told me to contact EA...... theslayer369 wrote:
I bought the Heck House the other day, it downloaded Devil Flanders, then the Heck House, my iphone chose that moment to crash so I lost the house just as I was placing it.
EA told me to contact Apple, Apple told me to contact EA......
If you lost items, keep pestering EA. Keep contacting them till they ever reimburse you for the doughnuts or give you the item. If it fails to work, contact Apple, explain what happened and as for a refund on your balance. (Real money)theslayer369 wrote:
I bought the Heck House the other day, it downloaded Devil Flanders, then the Heck House, my iphone chose that moment to crash so I lost the house just as I was placing it.
EA told me to contact Apple, Apple told me to contact EA......
Because it is content related to TSTO, EA is the one who is technically responsible. The rep you got was likely either being lazy or doing a bad job. This is not the case with all EA Reps. Most that I have spoken with are quite helpful, and will gladly try to fix the problem. Try live chat or the call back option. Reference the first ticket you opened with this problem if it has been closed. Hopefully they will help you out this time. Apple is not likely to refund your money for in-app purchased content - but if all else fails it's worth a try.
EDIT: Most importantly - be nice to the EA rep. If they say they are unable to help, ask nicely to speak with a supervisor, or someone who is able to. If you approach with an angry attitude they could possibly give you the run around again. They have to deal with a lot of angry people.
OP- I hope this is helpful to you as well :D- Thanks people for your help, I will get back to EA now. :D
theslayer369 wrote:
Thanks people for your help, I will get back to EA now. :D
Good luck! Let us know how it works outMonicaL9 wrote:
Okay I'm extremely frustrated right now. About 2 hours ago I bought Booberella for my second town. Well her first task is milking a cow or what not and it was only 60 minutes long so I decided to put all open characters on 60 minute tasks as well in case her next task was conjoined with a fellow Speingfieldian. So I open my Springfield and the first thing I notice is everyone mindlessly walking around like they haven't been assigned a task yet. I start thinking to myself how weird that is so I start looking for Booberella to redo the 60 minute task and to my absolute horror, she's gone. I look at my donut stash and I am still missing 100 donuts so I figure she must be around here somewhere...cept she's not. WTH. I go to the build menu and sure as you know what I see her staring back at me. I'm so annoyed right now because I don't understand what exactly happened. I also remember a thread from the other day where someone said the same thing happened to them but instead of Booberella disappearing it was Witch Marge. Uuugghhh I really don't want to contact EA. Anyone else have this problem recently or does anyone have any cool tricks I might be able to try? It's just so weird that the last few hours got erased in my game. If you want to take Booberella away from me then fine, but at least give me my 100 donuts back. :evil:
MonicaL9 - have you decided what you are going to do/any progress?
I forgot to ask you if you had tried the common troubleshooting tricks (hard close game, log off then log back in, turn off device then turn back on, clear cache etc.). If you are out 100 donuts, you should definitely contact EA. It can be a pain in the you know what, but because it's actual money it really should be addressed. I hope all works out - keep us updated!- one other thing you could also try before contacting ea is nuking your town
GamerPerfection wrote:
My guess is something to do with the clocks going back an hour maybe. Dunno why but i just think maybe something to do with that.However you on't have the donuts back that you spent buying Booberella which is not good.
they don't get set back an hour until next sunday so it's not that - Looks like I'll have to contact EA on this one. This morning I tried a hard game reset, logged out then in, and did a reset on my phone. Still no Booberella or 100 donuts. Going to try to contact them now and I'm assuming that it's to be a llooonnnggg wait. Last time I had to contact them it was on a Sunday as well and I waited 2 and a half hours for live chat. Here we go!
Thank you for all your advice. I'll let you know how it goes, fingers crossed! - I take it that you checked the inventory and the town centre census.
Last year, just after I bought her, she disappeared. After reading some posts about similar disappearances in other Springfield's, I followed their suggestions and found her:
check all around your town in the "off limits" areas. I found mine floating on a cloud over the mountains on the left side of the town. Clicked on her and she was back. I will try to find a pic to show you. But in the meantime it might be worth a try.
Good luck Zozobras wrote:
http://i.imgur.com/fjDsQPSl.jpg
Hope I did it right!
