Noooo! C'mon, not Booberella!

bradyc79 wrote:

MonicaL9 wrote:

Zozobras wrote:
I take it that you checked the inventory and the town centre census.

Last year, just after I bought her, she disappeared. After reading some posts about similar disappearances in other Springfield's, I followed their suggestions and found her:

check all around your town in the "off limits" areas. I found mine floating on a cloud over the mountains on the left side of the town. Clicked on her and she was back. I will try to find a pic to show you. But in the meantime it might be worth a try.

That is so crazy! I thought I looked all over my town for her but I definitely didn't look to see if she was floating around. lol the picture is awesome

Yeah, that is exactly what I thought. If I had not seen the pic myself, I would never have imagined that is what "over the mountains floating in the clouds" meant, LOL.

OP, congrats on a positive resolution to your problem!!

From your sig, I see that you are a freemium player. So I wonder if EA credited you Boobarella with donuts you earned completely through game play? If so, that is awesome!! I did not call or follow up before when I had issues first starting out because I was afraid EA would not help me with donuts I did not purchase. I have also discouraged others from following up for that same reason. But in hindsight I regret not at least giving it a shot to see if they would do anything. Since then I have purchased donuts and only contacted them when I had issues with those actual purchases. So I am just trying to say I am only asking for the knowledge to have in the future, not because I am partial any way to freemium vs premium.

Thank you!

Yes, in that town (my second) I am 100% freemium (in my main town, which is the screen name I use for the forums and has the sig, I'm like 90% freemium. Maybe I should change my sig to reflect that lol) and they did credit me back Booberella which is amazing. Even if you are a freemium player I would definitely try contacting them no matter what. I had a similar problem with my main town and spoke with a number of customer service agents who wouldn't refund me, but I kept at it and finally was connected to someone who understood that what happened wasn't my fault and refunded me back my donuts. So i also think it makes a difference on which agent or advisor you get.

Hope that helps for future reference :) doesn't hurt to at least try, worst thing they can say is no ;)