Well, that's 40 mins of my life I won't get back.

If you contact them from the UK you don't get the option to get a call, only live chat.

FeeJay1111 wrote:
If you contact them from the UK you don't get the option to get a call, only live chat.

Damn that stinks. I can understand why they wouldn't do this worldwide but for some of the largest markets this should be available- my sympathies UK people!

Re: your chat session. That's unprofessional even if it's a seemingly simple fix, the person should have waited until you confirmed the problem was solved to close out the session. This was just plain lazy and rude. Hopefully you can reestablish a chat and get a solution and make sure you note the unprofessional behavior so you get their full attention.