[EVENT] 24-Carrot Gold

@MyoGeon 

Thank you!

The team is aware of some players that did not receive the rewards from the Battle Pass and are looking into this for those impacted. We'll confirm with you when a fix is pushed out. Apologies for any confusion and thank you for your patience!

@EA_Blueberry  then mr....

may I just wait for the team's reply until the team confirm with me when a fix is pushed out?

how can I check if their reply arrived to me or not?

and when it is gonna be solved? how long it will take to get compensated 4star conor mcgregor I bought with 850points that I gathered everday with constant effort?

do you know the progression of the issue and when will the problem will solved? I am asking just around time.... not specific time.....(my English is not good). Can you guess the approximate time that will take to solve the missing content(4star Conor Mcgregor) issue?

or may I let you know my personal email address by DM to you, sir?(to get email reply from you or from the team)

waiting for your reply

Myogeon

Hi, @MyoGeon 

We will update you here on when the team has been able to resolve this and if any compensation is awarded to those that were impacted by the missing content from the Battle Pass. We unfortunately do not have any specifics such as how they intend to resolve this nor an immediate time-frame, but once we receive this info we'll share it right away. I know this is not an issue they plan to have outstanding for long as they understand it's importance to those that purchased the Battle Pass.

@EA_Blueberry 

"We will update you here on when the team has been able to resolve this and if any compensation is awarded to those that were impacted by the missing content from the Battle Pass"

 : you mean that EA team will update in here? I mean this ANSWERS HQ forum. Is the team trying to resolve this 4star missing conor mcgregor issue and trying to award any right compensation to whom missed content by ufc mobile 2 app's error or bug? Missing content from the Battle Pass is fairly a big loss to gamer. please remember this.

waiting for your reply

Myogeon

@EA_Blueberry 

"We will update you here on when the team has been able to resolve this and if any compensation is awarded to those that were impacted by the missing content from the Battle Pass. We unfortunately do not have any specifics such as how they intend to resolve this nor an immediate time-frame, but once we receive this info we'll share it right away. I know this is not an issue they plan to have outstanding for long as they understand it's importance to those that purchased the Battle Pass."

-> I didn't purchase 4star Conor Mcgregor from the Battle Pass, but purchased him from Irish event special offer which was cost 850points(time limit was 24hours purchase). I purchased 4star Conor Mcgregor when Irish event was helding in March, and some error occured when I purchased him with 850 points that I gathered everyday with constant effort, suddenly ufc mobile app was quitted and when I re-started the app to check if 4star Conor is in my fighter collection or not, he was not in there. And also, 850points were disappeared with 4star Conor Mcgregor, too.  I also tried erasing and then re-installing the app, but it didn't work at all.

main point is that I didn't purchase 4star Conor Mcgregor from the Battle Pass.  He is not the missing content from the Battle pass, but he is the missing content from Irish event special offer which was held in March, 2022(last month). Do you understand the main point? not a missing content from battle pass, but a missing content(4star Conor Mcgregor) from Irish event special offer which was held in March!

Plz let me know if you understand the main point and plz tell EA team about this : Not a missing content from Battle Pass you mentioned above, but a missing 4star Conor Mcgregor from Irish event special offer which was held in March, 2022!

I am waiting for your reply

Myogeon 

My apologies, @MyoGeon. We recently had an issue with Covington not being granted to players so I had his name on my mind which mixed things up.

If you purchased McGregor from the in game store our EA Advisors should be able to verify the purchase and help grant the content to you. Did you try reaching out to them? Our forum team is not able to grant content to accounts. There is an option in game to request help for missing content under Settings.

Our Support team can be reached below:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

@EA_Blueberry 

I tried live-support you mentioned SEVERAL TIMES includong 1 to 1 chatting with EA staffs and emailing to them. But they didn't work at all. They even requested me to write the 4star conor mcgregor missing problem on the ANSWERS HQ forum. Then what can I do to get compensated my missing content : 4star conor mcgregor who was bought during Irish event special offer?

Live-support didn't help me at all about solving this issue.

This Live-support had no use at all. Then what should I do? And what can I do to get compensated the missing 4star conor mcgregor? Plz let me know. 

Waiting for your reply

Myogeon

@EA_Blueberry 

I sent you DM about my UFC User ID and some photos that can make you understand my situation and problem easier.

if I send you my UFC User ID by DM, can I get compensated my missing content : 4star conor mcgregor?

will EA game team investigate my UFC User ID since now?

Please check my DM to you and reply to me by the methods you want to use(for example : my personal email address in DM, Direct Message to my account, reply etc).

Waiting for your sincere reply and solution

Myogeon

missing content : 4star Conor Mcgregor that I bought with 850points that I gathered everyday with constant effort. But He is missing now with 850points because sudden error occured as I bought him by 850points that I gathered everyday! Please help me solve this problem!

@EA_Blueberry 

when shall we communicate with each other by DM constantly?(I didn't get any DM from you yet.) Shall we keep contacting by DM each other about missing content(4star Conor Mcgregor from Irish event special offer in last March, 2022)? let me know your opinion and let me know if we can get a solution about this issue. 

Besides, if you cannot solve this issue, can you elevate this missing content issue to EA game team?

waiting for your reply 

Myogeon

@EA_Blueberry 

this is myogeon. How is my missing 4star Conor Mcgregor issue going on? Can I get DM reply from you and from now on, can we start communicating each other by DM? or Can you elevate the missing content issue to EA game team if you cannot solve the issue? how is my suggestion? 

waiting for your reply

myogeon

@EA_Blueberry 

Hello. This is Myogeon.

  the screenshot attached is infamous pack.... it is right.  But I didn't have a time to take a photo of screenshot of 850points special offer at that time, because the error was so sudden that I couldn't take the screenshot of 850points pack as fastly as I could.  But at that period, I was thinking with an agony, "Shall I buy 300points infamous pack, or shall I buy 850points 4star conor guarantee pack?" So I took the screenshot of Infamous pack to ask other gamer ,"between Infamous pack which costs 300points, and 4star Conor Mcgregor guarantee pack which costs 850points, what is better?" And his answer was, "850points pack is better...." After reading his reply, I bought 850points 4star Conor Mcgregor guarantee pack without screenshot cuz I decided to buy 850points pack at that time without no more hesistant. That is why I don't have the screenshot of 4star Conor Mcgregor guarantee pack screenshot!

   the infamous pack screenshot is used just to explain about 4star Conor Mcgregor more easier. That is all. The thing I bought during Irish event was not infamous pack which cost 300points(30% 4star conor mcgregor, I know that), but was 850points pack which guarantees 100% 4star Conor Mcgregor.  Unfortunately, I don't have the screenshot of 850points Irish event special offer pack(I don't know the specific name of the pack) because I didn't have a time to take a screenshot of that pack when I bought it because of super fast sudden error which occured during the purchase(and then the app suddenly was quitted and the 4star Conor Mcgregor disappeared and 850points were deducted from my points, not 300points!).

Then, without screenshot proof, what can I do to get compensated 4star Conor Mcgregor who was disappeared with 850points which were deducted as purchase?

Please let me know the solution about this issue

. I am waiting for your reply.

Myogeon

p.s) please check the photo and sentences below. And I sent 2 Direct Messages again to you also(first message is about the 4star conor mcgregor and the next one(the other one) is having additional information that I have to tell you. please read both of them(both of Direct Messages to you)). Please check it again, please.

@EA_Blueberry 

hi this is Myogeon.

I just sent DM to you.

Please check it and please reply to me by DM.

Waiting for your reply

Myogeon