Re: Watch the ads problem
@EA_Blueberry tried it noting happen, its not only my problem, user in discord has also the same problem, plz fix this
Forum Discussion
31 Replies
EA_BlueberryCommunity Admin
@EA_Blueberry i am using currently samsung galaxy note 9
- EA_Blueberry
- @EA_Blueberry Yeah but where i can dm u, if there plz tell me
- @EA_Blueberry Can i send u screenshot of my user id?
- EA_Blueberry@Prateekhbk
Yes, please do it in a direct message. Do not share that publicly. Select my name/profile picture here to see my profile in order to send me a DM. - @EA_Blueberry I sent you a dm, do you got my message?
- EA_Blueberry
Hey, @Prateekhbk
Thank you for sending it to me, I got it.
Just to double-check, you've done the following:- Visit your device software settings and checked for the latest update
- Check Google Play store for UFC 2 Mobile to make sure it's the latest version prior to reinstalling
- Restarted your device
- Verified ads are not blocked (you mentioned you couldn't find it. I tried searching online for that device type and don't see it either)
- @EA_Blueberry i checked and done the following everything
- @EA_Blueberry Now what i can do for this process ?
- @EA_Blueberry Can you tell me something about this
- EA_Blueberry
@Prateekhbk
Can you check to see if you have ads disabled on Samsung Internet and Google Chrome?
There are official steps on Samsung's website here:
https://www.samsung.com/uk/support/mobile-devices/how-to-remove-ads-from-a-galaxy-smartphone/ - @EA_Blueberry Ok i am going to check
- @EA_Blueberry My customization service is on
@EA_Blueberry See the screenshot below i provide
- EA_Blueberry
- @EA_Blueberry I enabled every settings
- @EA_Blueberry As you take my user id, do you see any problem there
- EA_Blueberry@Prateekhbk
We're not seeing any widespread reports about this so far. Lastly, can you confirm if you are able to watch the ads on any other devices in your household, whether on WiFi or a mobile network connection? This can help point us to whether it's device related or account/bug related. @EA_Blueberry My brother has iphone 12 and in his mobile the loading advertisement is open to watch i
- EA_Blueberry
@Prateekhbk
Have you tried removing the WiFi connection from your device and then re-added it? I believe this is device related with some type of ad blocker you have on your device. :\ - @EA_Blueberry I tried everything even i format my phone but nothing happen
- EA_Blueberry
@Prateekhbk
Do you have the option to log into a different device with your account to determine if it's account or device based? You mentioned your brother was able to do it but on his account. Do you have a tablet or other phone that you can log into with your account to see if ads work on that device? @EA_Blueberry I am able to watch the ad in my second mobile
- EA_Blueberry
@Prateekhbk
This looks to be device related then. I would reach out to Samsung support to see if they are aware of any settings that can block ads or a reason why it's not showing up on your device.
A factory reset of the device could potentially fix it, but you'll want to make sure you back up all your photos and any other downloads you want saved. Not ideal, but that could be an option too.
