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Prateekhbk's avatar
Prateekhbk
4 years ago
Solved

Watch the ads problem

I am not able to watch the ads,plz help me out regarding this, tried everything but cant able and nothing gonna work for me, like clear the cache, force stop and then open, also uninstalling and the redowndload it but nothing hqppens

  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    @Prateekhbk 

    This looks to be device related then. I would reach out to Samsung support to see if they are aware of any settings that can block ads or a reason why it's not showing up on your device. 

    A factory reset of the device could potentially fix it, but you'll want to make sure you back up all your photos and any other downloads you want saved. Not ideal, but that could be an option too. 

35 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Prateekhbk 

     Hey there! 

    I think this could be related to an ad blocker. Can you try this and let me know if it works?

    1. Force close the app
    2. Turn off your ad-blocker under your device's settings
    3. Load up the game
  • Prateekhbk's avatar
    Prateekhbk
    4 years ago

    @EA_Blueberry  i have no ad blocker setting and which setting i have its already off, but i am not able to watch the ad

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Prateekhbk 

    As long as you're not playing on guest mode your progress will be saved if you login to the game with Google/Apple when re-installing the game.

    I recommend checking your device for updates, restart your device, and reinstall the game before attempting again. Please attempt these steps below:

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

    iOS Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

    We also have steps on how to reset your advertising ID for your device which has helped players for Madden Mobile who experience trouble watching ads. 

    For iOS:
    1. Close your game
    2. Go to your device settings
    3. Go to Privacy
    4. Scroll down to Advertising
    5. Reset Advertising Identifier
    6. Restart your device
    7. Launch the game again
     
    For Android:
    1. Close your game
    2. Go to settings
    3. Go to Google: Services & preferences
    4. Go to Ads
    5. Click on "Reset advertising ID"
    6. Click OK
    7. Restart your device
    8. Launch the game again
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Prateekhbk

    Yes, please do it in a direct message. Do not share that publicly. Select my name/profile picture here to see my profile in order to send me a DM.

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