1 player waiting

Good afternoon I need help, look, I explain 8 months ago I played Apex Legends and try to play when I tried to connect me 1 player waiting and that player is I open ticket at that time and they told me that it would be solved over time since it is a bug in the game,
Well, the problem here schemes within those 8 months until I have opened more than 10 tickets telling them the same thing and everyone has told me the same, they will happen to the corresponding team but I have not had a solution: C and the truth I already want to play, I have tried everything, change the password, uninstall and install the game,
Play it on another device and in different IPS, restart my internet thousands of times, try to play on other platforms (in all that you can play PC, PS5, PS4, Xbox One, Xbox Series and Nintendo Switch) and in no one has let me play.