Let’s start from the beginning. In 2020, I played Apex and had over 300 hours of gameplay. At some point, I had to stop because someone tried to access my account. Although they failed, this triggere...
Ideas
EA_Mako
Community Manager
Community ManagerHey GiorgiaMeIoni,
Sorry to hear your account recovery hasn't gone as you'd hoped.
Usually if your progress has been lost in Apex, it's due to a platform unlink at some point. Did you play on any other platforms or just PC? In some cases you can re-link the original platform and EA account, but that really would be the only troubleshooting step to actually try.
Password resets, reinstalling the game, or clearing the EA app cache wouldn't affect things here as that progress is not stored locally, with sadly no old-school cartridges to blow on here 😌
Unfortunately however, that also wouldn't just be a server issue you just have to wait out. What you're seeing would be the content available on this EA account, though if this was disabled for a few years even before our Cross Progression account update back in 2023 and nothing had carried over as a result, I'm afraid that's not something we'd be able to verify or manually change at this point.
Whether you link another platform here to play Apex or just play on PC, you'll now have your progress shared as long as you're using this account. We wouldn't have any other way to restore or add content that's not appearing here however.