Account reset, nonexistent support
Let’s start from the beginning. In 2020, I played Apex and had over 300 hours of gameplay. At some point, I had to stop because someone tried to access my account. Although they failed, this triggere...
Ideas
EA_Mari
Community Manager
Community ManagerHey there,
The reason your account didnt get the merge, is due the active ban (after the compromise) durying the Cross Progression phase. Plese refer to: https://help.ea.com/en/help/apex-legends/apex-legends/apex-legends-cross-progression/
- If one of your platform accounts was previously banned, content from that account won’t have transferred in the Cross Progression merge.
That being said and without any promises considering that all accounts that had to go through Cross Progression are now merged, I am reaching out to the team to see if theres anything we can do in your situation.
As soon as I hear back from them, I will let you know.
Guessed so, the point is, as I said, I tried to contest the ban (block actually), but EA did never respond. And I can even give proof of this, I can even give you the ticket number of my report and the fact I never got answers.
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