Can't access tabs

I'm unable to access the store, events tab, legend tab, or skins/weapons, and none of the solutions I’ve tried have worked (like restarting the console, changing data center, switching wireless connection, uninstalling, etc.). I can play matches in any game mode, but I can’t access anything else, and I want to redeem my event currency in the event shop. This issue has been going on for over a month, and I need help fixing it, as I can’t access the menus.