Spark ponus reward

Spark Ponus Rewards,opened over 20 packages, haven't received any rewards，I am very angry.

And I have posted several times in the community, but I haven't received any reply or solution.

我已经多个赛季，开了数十个包，没有获得任何火花奖励，计数器也一动不动在0/10，我很生气