Missing content from battlepass and battlepass pro (PC - Steam)

EA Account email: [edit: email address removed]
I play on PC (Steam)
My platform account username VeParmi
Details about the missing content: itens from the battlepass pro and from the battlepass path
How or where you got the content: i bought via Steam with my credit card
I bought the content on november 30th 2025 and I noticed the missing content as soon i bought it. I had some levels unlocked on one path of the battle pass that was supposed to be in my inventory as soon as i bought the battle pass pro and all the items and extras from the battlepass pro are missing.
Proof of purchase is attached.