Ideas

Myrite's avatar
Myrite
New Spectator
4 months ago

No compensation for EA app outage on launch day

I am among those who have still not received the compensation for the EA app outage. Apparently I am ineligible and support is unwilling to assist other than to say I need to go post on these forums.

“Hello there,

Thank you for reaching out to EA Help. I hope you are doing great today. My name is Athokpam, and I'll be assisting you for today.

I understand you have some concerns with the technical troubles that Battlefield 6 encountered during launch.

After reviewing your account and the current eligibility criteria, I regret to inform you that we’re unable to offer compensation in this case. Compensation items, such as XP boosts or Battle Pass access, are granted automatically to accounts identified as affected based on specific login and activity data during the impacted period.

While we’re unable to manually apply these items, we encourage you to keep an eye on your in-game inventory and notifications, as any eligible rewards will be delivered directly

Also, please note that no further changes will be made in this regard as we're unable to transfer the case or provide additional compensation from our end.

Thank you once again for contacting EA Help. Please feel free to contact us whenever you need our assistance. We will be more than happy to assist you.”

3 Comments

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  • Ai-Fluffy's avatar
    Ai-Fluffy
    Seasoned Ace
    4 months ago

    Yes.  It was a PR stunt. They can’t even answer what their so-called eligibility was.  Pre-ordering and not being able to play the full game doesn’t qualify apparently.  The worst thing about this is it wouldn’t cost them a penny and they still didn’t send it.  Even for EA this was real scum behaviour.  

  • libzu's avatar
    libzu
    Seasoned Newcomer
    4 months ago

    Having the same issue and I posted about this as well:

    Compensation due to EA App issues on Day 1 | EA Forums - 12865165.

    Funny how the replies from support vary so much. Just tells me that they probably have no idea at all. I was told that all eligible players have already received theirs. When I told them that's not true, since I haven't, I pretty much just got a shrug from them. Would be interested to know if anyone can actually confirm that they've gotten theirs?

    And since there's no fine line to be drawn on who's eligible or not (they can't tell), we're just left in this limbo where we can't really purchase the battlepass either since that would just be throwing money away, if you're granted the compensation later. And tbh, there's no way I'm spending money on something that was promised for free anyway.

    They should've just apologized and be done with it, instead of giving false promises. Then people would've actually been more interested in buying the bp, since they wouldn't have been expecting it for free. 

    This part was hilarious: "granted automatically to accounts identified as affected based on specific login and activity data"

    So if you're able to login and start the game then that's it? That qualifies as a working game in their eyes? Even though you're not able to launch into multiplayer? Lmao.

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