Still no compensation for the launch issue, support not helpful

This is my last resort trying to communicate with EA. I was affected by the launch issue on EA app. Still haven't got the compensation they said they already issued. 

Pre-order, phantom edition, connected launch day, several times to check if the issue was solved, spent more than an hour in training grounds, even played some games in custom servers so by all they requirements I was affected.

After the announcement on the compensation I just waited to get mine. Then they announced that all compensations were issued so I contacted support to ask about mine:

Thank you for contacting EA HELP, my name is Sagar, may I start with your first name please? 
***** (10/19/2025, 5:54:05 PM): ********
Sagar (10/19/2025, 5:54:07 PM): Hello there! Hope you're well. How can I help you today? 
***** (10/19/2025, 5:54:54 PM): haven't got any compensation for the release issue in EA app on PC, you announced that all compensations were issued: https://x.com/BattlefieldComm/status/1977242087172268060 
***** (10/19/2025, 5:56:24 PM): pre-ordered, phantom, tried to play that day...how I haven't got mine? 
Sagar (10/19/2025, 5:57:23 PM): I understand your concern. 
Sagar (10/19/2025, 5:57:28 PM): Don't worry, I will help you with this. 
Sagar (10/19/2025, 5:57:33 PM): Can you share the email linked to your EA account? 
***** (10/19/2025, 5:57:43 PM): *************** 
Sagar (10/19/2025, 6:00:36 PM): Can you share PURCHASE INVOICE ? 
Sagar (10/19/2025, 6:00:50 PM): Can you share PURCHASE INVOICE I mean order id ? 
***** (10/19/2025, 6:01:21 PM): **************
Sagar (10/19/2025, 6:04:48 PM): Thanks for the waiting. 
Sagar (10/19/2025, 6:05:42 PM): As I check with my team you already cross the eligibility for compensation and you have already use the pack. 
***** (10/19/2025, 6:06:45 PM): what? what does cross the eligibility means? also how I use the pack when I haven't got any pack? 
Sagar (10/19/2025, 6:08:04 PM): You cross the date of the refund so we can't refund for this. 
***** (10/19/2025, 6:09:22 PM): what do you mean refund? I'm talking about compensation for the EA release issue https://x.com/BattlefieldComm/status/1977242087172268060 
Sagar (10/19/2025, 6:10:58 PM): I got your point. 
Sagar (10/19/2025, 6:11:03 PM): Alright! I just discussed the issue with my team and I got to know that, we are receiving many contacts for the same issues recently and we have also reported the same with our studio team and they are working on it to fix this issue ASAP! 
Sagar (10/19/2025, 6:11:07 PM): I apologies to you that you have to face such issues, however there is no need to worry our studio team is actively working on it to fix this. Our team will surely try their level best to come up with a reasonable solution for this issue. 
***** (10/19/2025, 6:12:14 PM): if your team is working still on it do NOT release communications about issue being solved: https://x.com/BattlefieldComm/status/1979294731940327588 
***** (10/19/2025, 6:13:30 PM): you are treating your clients badly, it's hard to get any answer and you are blatantly lying about issues 
***** (10/19/2025, 6:14:28 PM): so what can I do if I don't get what you promised let's say in a week? 
Sagar (10/19/2025, 6:14:52 PM): Yes. 
Sagar (10/19/2025, 6:14:55 PM): We will work on this with our full potential. 
Sagar (10/19/2025, 6:15:01 PM): And thank you for your understanding. I thought it would be hard to make you understand and you'll be angry with this. But I really appreciate it the way you understood the situation. 
Sagar (10/19/2025, 6:15:31 PM): I appreciate your cooperation in this case. Is there anything else I can help you with?

So no help from support that didn't even knew what I was talking about and now I get follow up email from support saying basically that everything is issued, that they no have more info so don't contact them about this. So basically that I' just screwed and have to take it:

Hi *******,

The EA app issue that stopped players from accessing Battlefield 6 has been fixed. Thanks for your patience while we worked on it.

Anyone impacted by this issue should now have rewards in their inbox. Impacted players got: 

• 12 Hardware
• 12 Career 60-minute Boosters
• full access to a Season 1 Battle Pass. 

If you bought the Phantom Edition, you’ll get Season 2’s full Battle Pass. 

To check your inbox, select the EA logo in the bottom-right of the main menu, then choose the Inbox tab. 

You’ll find everything but your Battle Pass in your inbox. You don’t need to do anything to access your Battle Pass—it’ll become available when your Season launches.

Our advisors can’t give additional details or any in-game items relating to this outage. 

Follow @Battlefield for more updates: https://x.com/Battlefield/

Thanks,

EA Help

Very bad experience from EA in general. From the launch issue to all the follow up.

Anyone else haven't got their compensation or it was just me?