Still no compensation from EA App outage

Nope and tried talking with a support agent about it. They made up something stating that it's a "bug and the team is aware of it". I said what do you mean a bug? 

I said you simply confirm the player has or hasn't received compensation. If they haven't then you go into your all powerful account management thing and grant them what was promised for the inconvenience. YOU offered it and now are going back on your word? How is it not that simple of a thing to do? 

I got no answers unfortunately. Has anyone received the compensation yet for the launch day fiasco?

Still nothing here and  nonsense responses on my submitted tickets. Enjoying the game but it still bothers a lot.

haven't gotten anything myself either, of the people i know roughly half have gotten the boosters so far. just any kind of clear communication on the outstanding compensation beyond the message from 10 days ago would be great.

The same.....no compensation recieved. Support told me that I have to be patient.
I think EA's compensation is really great and could have made me forget about the unpleasant start. But now, having to wait in vain for over two weeks for the promised compensation, with the uneasy feeling that it will never come, is unpleasant. Especially since the first season starts tomorrow. 

I also got this issue, still no compensation.
Again contacted EA Help Chat (every week once) , they are still working at this bug/issue.
Will be updated with a email (also social website from EA)  as soon this bug.issue is solved.
I wonder why this need that much time to fix this issue ?!?!?!
An update at least once a week would be nice about this issue (even if the message is , STILL NOT SOLVED)

Also asked about the latency issue if i host a server ingame or by web portal.
As soon server is up , latency is +/- 150 (if i life in europe i assume to host a server in europe <> not outside europe).
I asked about this and they say that this issue already exists (with some ISP, especially where i liife in the Netherlands) for some years now <<<<------ ???????? WTF
I also asked if they gonna fix it and if there is a work around, i could/should use a VPN ?????
He would send this complain about hosting to a dedicated team <> and we need to hope this will be fixed <> after some years <> lol.

ps people who refunded money from EA and used steam to buy BF6 during this EA APP outage , are refunded and compensated already !

Same and just tried to play the game with friends to find the entire games been removed from my Library, AGAIN! I bought via EA themselves so 0 excuse for no records.

i got the same issue i had also problems on Launchday aswell and didnt get any kind of compensation to this day. I Hope EA fixes this

Same! I still did'nt get it!!!

Same Issue here, Season 1 is starting and I didn't get XP boosts and the first season pass as it was promised to us 😢

Same, no compensation received for me. I've contacted EA support email but no response yet.

I havnt got any compensation either! This is really frustating... Ive got phantom edition too and should have a free battlepass, but no, says i have to purchase it!!?🤬👎💔

There is something realy weird about this compensation. I did not recieve any compensation, today i finally recieved an email about the compensation and it should be in my inbox. BUT nothing in my inbox (ingame). I contact EA Hellp Chat (again) , and the advisor told me this rollout was already done, and everyone who did not recieve compensation is not eligible to recieve any ?

Hi Rokebo,

The EA app issue that stopped players from accessing Battlefield 6 has been fixed. Thanks for your patience while we worked on it.

Anyone impacted by this issue should now have rewards in their inbox. Impacted players got: 

12 Hardware
12 Career 60-minute Boosters
full access to a Season 1 Battle Pass. 

If you bought the Phantom Edition, you’ll get Season 2’s full Battle Pass. 

To check your inbox, select the EA logo in the bottom-right of the main menu, then choose the Inbox tab. 

You’ll find everything but your Battle Pass in your inbox. You don’t need to do anything to access your Battle Pass—it’ll become available when your Season launches.

Our advisors can’t give additional details or any in-game items relating to this outage. 

Follow @Battlefield for more updates: https://x.com/Battlefield/

Thanks,

EA Help

So nothing visible at my booste menu and also no message in my ingame inbox?
But people who refunded money from EA during this EA APP OUTAGE , and did goto to Steam and did buy BF6 at Steam did got compansation?!
What is going on here ?
Anyone else with this similair situation/issue ?

Same here. No help at all from "support"...

Same here. "Support" tells me to complain on forums, but where should i complain support does not mentioned. I need to find it myself

Also effected by the issue, just posted it myself here.

What really upsets me and drives me crazy is that I have/had three tickets open with EA Help. In the chat conversations, they first said that they were working on a solution, and today they said that I should post my problem here in the forum and EA would take care of it.
What is this nonsense? Since when does official support refer you to a forum?

Still no compensation on my end either.

I have been speaking to support today as I have also not received my compensation, despite being on the EA App and suffering with the "installed content" problem, where EA App said everything was installed, but Battlefield thought it wasn't.

This is what I was told:

"So I would like to inform you that the compensation rolling is over and the players who were eligible for the compensation has already got the compensation. If you didn't received the compensation that means that our dedicated team or server didn't find you out eligible for the compensation"

They completely refused to let me speak with someone more senior, saying there wasn't any way to pass me along to a senior.

I had a response via email from EA “customer service” on 29/10/10 and they stated:

”I checked and seems like our team has resolved the issue. All affected players have received their goodwill grant for the issue in Battlefield 6.

Try to launch the game once and check once.”

Unless I am just unlucky, I assume that everyone in this thread is still having this issue and this is a lie from them?? 

I have replied to them to state that this isn’t true as I’ve not received any of the compensation, but I receive a automatic reply saying that the email address is no longer monitored… 

Has anyone managed to get an actual helpful update/response on when or if this will be resolved? 

Same, still not got any compensation. I think the solution is simple, almost any users who pre-ordered BF6 on EA app faced the outage, why not just compensation those guys. 

Same. Still nothing. Support told me that all players eligible for compensation should have gotten theirs already. Then just shrugged when I told that I haven't gotten any.

Same here. Still no compensation.

I have yet to receive my compensation Nov. 4 2025 and I have PROOF.

Background

During the Battlefield 6 launch (October 10, 2025), the EA App outage caused a “purchase to play” error for many players who had already purchased the game.

EA publicly stated that affected players would receive compensation, which included:

• 12 Hardware items
• 12 Career 60-minute Boosters
• Full Season 1 Battle Pass (and Season 2 if Phantom Edition)

My Case

• Game purchased through EA.
• I was logged in on October 10, 2025, under my EA account.
• I encountered the “purchase to play” error repeatedly that day despite owning the game.
• My Discord account (can be verified through Battlefield Labs as I had to link it for the betas) shows timestamped proof (1:28 PM CST) of the issue in real time.
• The Battle Pass tab in-game is visible but locked — it tells me to buy the Battle Pass, confirming I never received it.
• I’ve checked my in-game inbox, EA Connect messages, and all menus; the compensation items are simply not there.

What Support Said

• Over multiple tickets, EA Help representatives confirmed the following:
• The compensation was automatically issued to “affected players.”
• They do not have visibility into what criteria determined who was “affected.”
• There is no manual method available for them to verify or correct incorrectly excluded accounts.
• As a result, they simply closed my case with “no further changes will be made.”

The Problem

This means EA’s system may have failed to tag legitimately affected players (like me), and there is no process to fix that failure.

That’s not a one-off support issue — that’s a structural gap in how compensation was handled.

What I’m Asking

• That this post be forwarded to the Battlefield 6 team or a senior support lead for review.
• That EA provides a way to manually verify eligibility for players who can show verifiable evidence they were impacted but not flagged by the automated process.

This isn’t about “missing rewards” — it’s about accountability.

If EA promised to make things right for players impacted by the launch outage, there should be a way to verify legitimate cases when automation fails.

Verifiable Proof

Same here, we all got scammed & falsely advertised for compensation

Ich habe leider auch noch keine Entschädigung erhalten. Spiel vorbestellt, vor ab geladen und dann ging am Release Tag gar nichts leider. 

Same story.

Only I can't launch the game yet because of a network error. Which they haven't been able to fix since release.

The game is only accessible via VPN. But you can't really play with it.

No rewards, no access to the game. And they close applications according to a template.