++ Roles gone after backline boss evolution

Abhay (23-2-2025, 08:10:34): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Abhay, may I start with your first name please? 
Luca (23-2-2025, 08:11:27): Hi! 

I had the thunderstuck card from kounde. I putted in a evolution and now the fullback ++ role and the other roles are gone.. 
Luca (23-2-2025, 08:11:36): Sorry, my name is Luca 
Abhay (23-2-2025, 08:12:24): Hi Luca, nice to meet you. Hope you are doing good, how may I assist you today? 
Abhay (23-2-2025, 08:12:30): Need not to worry, I'll surely see what's the best we can do to help you with this issue 
Luca (23-2-2025, 08:12:37): Im doing good, how are you? 
Abhay (23-2-2025, 08:12:49): I got your issue, let me check that for you, I'm good too 
Abhay (23-2-2025, 08:12:51): May I know the email linked with your EA Account? 
Luca (23-2-2025, 08:13:02): Lucaduin@hotmail.com 
Luca (23-2-2025, 08:13:07): Thank you! 
Abhay (23-2-2025, 08:13:52): Thanks 
Abhay (23-2-2025, 08:14:01): Let me check that 
Abhay (23-2-2025, 08:16:53): Thank you I have just checked this for you and you have put this player Jules Koundé in the evolution on Feb/22/25 04:18PM UTC and as you have put the player in the evolution the rarity of the player gets changed player_rarity_60 to player_rarity_143

As the rarity of the player changes you will not be able to put that player in any other 
Luca (23-2-2025, 08:17:40): But the ++ role and other + roles are gone for the RB position 
Luca (23-2-2025, 08:18:20): The thunderstuck card have those roles. And after the evolution they are gone 
Abhay (23-2-2025, 08:20:48): I can totally understand that issue as you put one player in the evolution and the rarity of the players gets changes and as the rarity gets changed you will not be able to put that player in any other evolution further 
Luca (23-2-2025, 08:21:20): No I know you cant put it in a other evolution 
Luca (23-2-2025, 08:21:31): the thing is, the roles are gone 
Luca (23-2-2025, 08:21:49): Normal the roles that are on the card stays. And now they are gone 
Luca (23-2-2025, 08:22:08): And you dont get a warning that the roles are going to be removed or something 
Luca (23-2-2025, 08:22:53): Do you know what I mean? My english is not so good sorry haha 
Abhay (23-2-2025, 08:23:23): Thanks, let me check that with my team 
Luca (23-2-2025, 08:23:54): Thanks 
Abhay (23-2-2025, 08:25:39): Please let me know that you have put the evolution of Versatile Attacking Midfielder? 
Luca (23-2-2025, 08:26:01): The name of the evolution you mean? 
Luca (23-2-2025, 08:27:20): I Think. It was the backline boss 
Luca (23-2-2025, 08:27:37): Evolution 
Abhay (23-2-2025, 08:27:47): Thanks 
Abhay (23-2-2025, 08:30:58): Allow me 3 minutes I am checking this with  my team 
Luca (23-2-2025, 08:31:09): Thats fine, thanks! 
Abhay (23-2-2025, 08:35:06): Thank you for waiting! I would like to inform you that in normal scenario usually these thing does not happen. I have also checked this with my team and I am going to report the issue as bug to our game team. Our team will investigate the bug and will fix it ASAP if there is any issue on our end. 
Luca (23-2-2025, 08:35:52): Okay.. but how do i get those roles back? 
Abhay (23-2-2025, 08:36:35): Any bug causing this issue will be investigated by our team and will be fixed ASAP. 

We as a chat support team cannot make any changes on our end. I am going to report it and if there is any issues on our end then it will be fixed. Meanwhile, I would request you to wait. 
Luca (23-2-2025, 08:37:33): How long wil that take? 
Abhay (23-2-2025, 08:39:07): I have made the case note of your issue and as soon as this chat ends I will report this case to the team and they will look into the issue as soon as possible 

Also I want you to post this issue on our forum as we have our community managers there who will also help you and your issue can be resolved soon, this is the link for our online Forum:
https://answers.ea.com/ 
Abhay (23-2-2025, 08:39:12): I am thankful to you for being co-operative throughout this case. Is there anything else I can help you with?