I’m experiencing the same Level 4 issue on Xbox Series X.
My game crashed during the October 22 update, and since then, Level 4 repeatedly returns an EA server error.
Even after my original event registered a loss, I restarted the event, earned another Level 4 entry, and encountered the same error again.
I’ve contacted EA Support multiple times and submitted detailed bug reports, but there’s still no confirmed resolution or timeline.
Other players are reporting similar problems with Levels 3 and 4.
This appears to be a cross-platform issue, potentially involving server-side event progression.
Can an EA Community Manager please acknowledge these reports and confirm whether the Madden team is investigating?
My detailed report:
https://forums.ea.com/idea/madden-nfl-27-bug-reports-en/madden-27-mf-lvl-4-trick-or-treat—crash/13819600