Ideas

d81798c25e6ecb2a's avatar
d81798c25e6ecb2a
New Novice
12 days ago

Not getting pre-order staff points

Whenever I create a new franchise, I do not start with the 200 staff points that were supposed to be included in my pre-order of the game. I always make sure I have the pre-order bonus option toggled...
missing content
GVRH's avatar
GVRH
Hero
13 days ago

There's an option to toggle that on and off when setting up a franchise. A lot of people miss this in the settings, and it doesn't get toggled on. If you're toggling it on and still not getting the points then there's definitely a problem, and it'll have to take a number behind all the other host of issues this game is having.

AndrewHill12's avatar
AndrewHill12
Rising Novice
10 days ago

Thanks for responding. Yes I’ve toggled on and off many times and still no fix. I’ve made 5 tickets on ea support and got no answers. Thanks for responding I appreciate it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 days ago

    AndrewHill12​ Hey, so support can't do anything about these points. It's been raised to the team. Due to the way these points work, they have to be reviewed by the studio team not support as they dont really have access to those points.

    I sent over a message and if you happen to see more folks just tag me with the thread so we can add them to the notes.

    Thanks!