Thanks for the details. Appreciate it. Let me know if these help or not:
- For the Matchmaking Loop: If the timer spins past a minute without finding an opponent, your search is likely soft-locked. You'll need to force-close the game from your console dashboard and restart it to reset the connection.
- For the Missing Playcall Menu: When your opponent unpauses and your playcall screen is gone, try pressing and holding RT / R2 (Coach Cam). This usually forces the UI to refresh.
- The Dashboard Trick: If the menu is still missing, quickly tap your Xbox or PlayStation Home button to pull up your console's dashboard, then jump right back into the game to force the screen to reload.