I contacted Sony and followed the steps they suggested, but they didn't help, so I'm going to try sending the PS5 in for a warranty claim since I've only had it for a few days. It's a shame, because I pre-ordered NHL and was really looking forward to the game—I'm a huge fan of the series. Anyway, thanks for your help, and hopefully I'll be able to play once the PS5 comes back from the warranty service.When the PS5 comes back from the service center, I'll let you know how it turned out; maybe it will help someone reading this forum who had the same problem I did.