Game is unplayable

I have just started playing skate. and the game has been good so far however I have just reached the main city and in the so called ‘tutorial’ I was told about the map and levelling up and I am stuck in the cutscene. I have done everything, re-install the game etc. I think this is the way to contact you and I may be able to send a video of the glitch. If you can make it so that I can play the game again that would be nice. (Please note I am new to PS5 and I may just not understand the game but I don’t think this is the case. Please get me back online.