Still No skate. Insider Rewards (Xbox)

To whom it may concern,

I am sadly still missing my skate. Insider Rewards and I've tried to be patient enough and waited but they have still not appeared for me in game yet.

I am playing on the Xbox Series X console. Please let me know what you'd require from me in order to be able to verify I am a current Insider and how to go about claiming my rewards.

Thank you.

Regards,
Glenn