Players/Parents, video game control is in your hands. Account Security 101:
Guest blogger Asmodeus566 is a member of the EA Community Superuser Program. First off, I would like to remind everyone that account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner. If others use your account and get a ban on it it is your fault not theirs and not EA's. Account Security/Safety 101: How to keep your account and hardware safe: Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to. Use strong passwords for the associated e-mail account. Keep track of your e-mail accounts and what they are connected to. Keep your gaming accounts, associated e-mail accounts and passwords up to date, log in to them at least once a month so that they do not become disabled or de-activated. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the organization. revokes your e-mail or you leave the school, switch workplace etc and no longer have access to that e-mail, you will end up having issues you do not want or need. Do not share either of these passwords with others. Keep note of your passwords in a safe place. Enable two factor identification for both the game and associated e-mail accounts. Do not let others use your game account (friends and family alike) because if they do something wrong on your account it is still your fault. Nobody wants to have a sanction on their account because somebody else did or said something wrong. Do not use internet café’s to access your account to play. You do not know what software is on the hardware there. You do not know if the hardware at the cafe has a hardware ban. All of this can affect your account in a negative way. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above. I would also suggest not letting others use your hardware to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative effect on your account. Buying used hardware comes with risks as well. The hardware could have been banned, and this is not an EA problem, but a problem between the buyer and the seller. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account. Use non-offensive user/gamer tag/club tags, if you get a warning about user/gamer tag/club tags, change it, doing otherwise can lead to a negative effect on your account. Play fair, boosting and teaming are cheating. Play fair, using cheating software or hardware is not fair and is really only cheating yourself. Do not buy and or sell accounts. Do you really know what has been done with the account? What cyber information are you giving up? What risk is there that the account is already banned? What is the risk to your hardware and personal information? Re-read the Terms of Service agreement and the Terms of Sale agreement. You agreed to play this game and adhere to it. EA User Agreement and EA Terms of Sale About points 7, 8, and 9, where a number of players or the entire family are using the same hardware and there has to be trust there, talking together about the does and don’ts on the use of the shared hardware should be done. This will ensure that everyone can enjoy what they do on the shared hardware and everyone's account can be safe. If you believe you have been hacked take appropriate measures to secure your account and associated e-mail account: Secure a Hacked EA Account If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team: Information about locked/banned/suspended accounts Contacting EA help: EA Help Hopefully these tips will help keep your account safe so that you can keep on gaming. I can usually be found on the EA Apex forums in English and sometimes on the Apex German (Deutsch) Forum, So if you need some help, post on the Apex Legends forum and tag me. See Spoiler below for German (Deutsch) translation.
