Missing Evo From pre season store
I redeemed the Prime Motion Evolution from the Pre-Season Token Store for 100 Pre-Season Tokens. My tokens were deducted, but Prime Motion disappeared from the Token Store and does not appear in My Evolutions or the available Evolutions list. I have not used the Evolution on another player. I intended to use it on my 94-rated Didier Drogba ICON. Please restore the Prime Motion Evolution or return the 100 Pre-Season Tokens.
My experience with “Balance Transfer” and EA Help (update)
I’m posting this because I suspect my experience may not be unique, and I’d like to hear from other FC 26 players who received Transfer Market sanctions for “Balance Transfer” / “ECONOMIC_ADVANTAGE.” On August 4, my Transfer Market access was restricted. I have never bought coins, transferred coins between accounts, or intentionally participated in coin distribution. I trade extensively on the market for profit, so I wanted to understand which activity triggered the enforcement. That turned into a surprisingly difficult process. I submitted multiple appeals and repeatedly received essentially the same response: EA had “carefully reviewed” the case and confirmed the sanction. The problem is that I was never told which transaction or activity was considered a Balance Transfer. So I tried another route. I requested my EA Account data and specifically asked for the Transfer Market transaction/activity telemetry and internal account records associated with the enforcement decision. EA Help advisors verified my account, created/escalated data requests and told me that the relevant team would handle them. What I eventually received was the standard EA Account data export. It identifies the enforcement as: Game: FC26 Platform: PSN Reason: ECONOMIC_ADVANTAGE But it does not contain the underlying Transfer Market transactions or activity that caused that classification. I then contacted EA Help again specifically explaining that the standard export was not what I was requesting. More cases, chats and escalations followed. Some cases were marked resolved, closed or duplicate without the requested data being provided. I have now submitted another appeal asking for something very simple: Please manually review the specific transactions that triggered the enforcement. I’m attaching a diagram showing the process I have gone through because explaining it in text has honestly become ridiculous. For reference, one of the relevant EA Help/data-request cases is #252714889. I’m not posting this to encourage harassment of EA employees or to claim that every enforcement action is wrong. Automated enforcement is obviously necessary in a market like Ultimate Team. My concern is different: If a legitimate player is incorrectly classified as performing a Balance Transfer, is there actually an effective way to challenge that classification? If the appeal only confirms the original decision without identifying the relevant activity, and the data-access process does not provide the underlying transaction data either, the player appears to be stuck in a loop. And with FC 26 approaching the end of its lifecycle, waiting weeks matters. I also have significant value tied up in players/items that I cannot normally trade because of the restriction. So I’d genuinely like to hear from others: Have you received a Balance Transfer / ECONOMIC_ADVANTAGE sanction in FC 26? Were you ever told which transaction triggered it? Did anyone successfully get such a sanction manually reviewed or reversed? If this is happening to multiple legitimate traders, I think it deserves a broader discussion. Update 25.8: I wrote an Article about this, pelase share if you are with me in this: https://medium.com/@krybernat/the-ai-bureaucracy-trap-what-happens-when-there-is-no-human-left-who-can-help-9cd3f3460c31
You are incorrectly flagging innocent users for balance transfer offences
Before I get a copy paste from the admins saying “we can’t help you” I am not asking for my specific account to be unbanned. There are hundreds of comments on this forum complaining about being banned from the Marketplace for innocent use, there are even more on external websites. I am yet to see a single person state their appeals over these bans have been successful. Personally my ban happened because I used the Buy Now option to buy a level 86 player for well over the normal market price to try and complete an SBC. This player turned out to be a duplicate which I then wasn’t allowed to store because it was a tradable duplicate, meaning I had to either quick sell or list on the marketplace again. I listed along with another 85-90 player items, then was banned. My EA account is 16 years old, the above seems like a lot of effort to transfer 6000 coins between two accounts. Whatever AI is being used to “investigate” the appeal is also not doing its job properly, so the bug report is twofold; - your system for detecting balance transfer is broken. - the AI you pretend is a “trained member of our team” is not working, either that or you are hiring inept team members and they are not checking the basics which would clearly show what had happened.Expired Futties Tokens
I have 3704 unused Futties Tokens. Their runtime has ended and practically I have lost 99,5% of what I have achieved. The FOF Tokens are still usable even if they are previous released. Busy doing the new objectives and forgot to use tokens. It is very frustrating and the developers should think of a compensation.FUTTIES Token store evolutions missing after purchase
I purchased the goalkeeper evolution (100 tokens), the right mid evolution (100 tokens), and the striker evolution (200 tokens). After going to my evolutions the only one I was able to see and apply was the striker one. After closing the game, completing the striker evolution, checking the store for unmoved items, I am still unable to see the first two evolutions I purchased for a total of 200 FUTTIES tokens. Just gone. My tokens are also gone.
Pre Season Token store evolutions missing after purchase
I purchased the 500 Pre-Season Token Store Evolution to upgrade my 95-rated TOTY Van Dijk to 98. After purchasing it, the Evolution was visible in my Collectables. However, after pressing A on my Xbox controller and going to the Evolution tab to apply it, the Evolution disappeared and is no longer showing up. Could you please help me recover the Evolution or resolve this issue?Missing fc points
Missing 2,000 FC Points from Ultimate Edition Hello EA Support and Community, I’m having an issue with my 2,000 FC Points from the Ultimate Edition. Yesterday, I received an official message in the EA app saying: “2000 FC POINTS READY TO CLAIM” It also said that my “final 2000 FC Points from the Ultimate Edition are ready to claim” and told me to go into Ultimate Team in FC 26 to get the points. I claimed them through the message, but the 2,000 FC Points never appeared on my account. I have already: Restarted FC 26 on my PlayStation. Checked that I am using the same EA account and Ultimate Team. Contacted EA Support yesterday, but unfortunately they told me they could not help and that the points were not free. However, I have a screenshot of the official EA message clearly stating that these were my final 2,000 FC Points from the Ultimate Edition and that they were ready to claim. Could someone from EA please check my account and the claim history to see what happened to these 2,000 FC Points? I would really appreciate any help. Thank you.
