Controller Issues: Complete Player Guide

PC (Windows) — Steps

Quick fixes

• Close the game, unplug the controller, plug it back in, then relaunch
• Try a different USB data cable and a rear USB 3.x port
• Test wired first before using Bluetooth
• Try Fullscreen and Windowed/Borderless modes
• Set a frame-rate cap such as 30 or 60 FPS
• Enable VSync
• Lower graphics settings like shadows and effects
• Run the game .exe as Administrator as a test
• Disconnect other input devices so only one controller is connected
• Turn off overlays while testing such as EA App, Steam Overlay, Xbox Game Bar, Discord, GeForce Experience, RivaTuner

Steam and EA App

• Steam → Library → right-click your FC title → Properties → Controller then test Enable and Disable Steam Input
• Steam → Settings → Controller → General Controller Settings then enable only the type you use Xbox or PlayStation or Generic
• In Steam controller settings ensure the correct controller is set as preferred or active
• EA App → your game → Repair then Help → App Recovery to clear cache and restart

Windows detects the controller

• Press Win then type joy.cpl and open Game Controllers to confirm inputs register
• If duplicates appear such as XInput and HID disable the extra entry to stop double inputs

Drivers, power and Bluetooth

• Update Windows, your GPU drivers, and the controller firmware using Xbox Accessories or the DualSense updater
• In Device Manager remove the controller. Under Human Interface Devices remove any old and greyed entries then restart the PC and reconnect
• For Bluetooth remove old pairings on both PC and controller then pair again and keep within 2–3 m line-of-sight
• If built-in Bluetooth is unreliable try a dedicated USB Bluetooth dongle

Other steps

• Set the Windows power plan to Balanced or High performance and disable USB selective suspend in advanced power settings
• Test the controller in another game or device and as a last step, reinstall the game

Console — Steps

Quick fixes

• Fully restart the console by shutting down, unplugging for about 30 seconds then powering on
• Charge the controller or connect it with a USB cable and try a different cable or port
• Disconnect other devices such as extra controllers, headsets or adapters during testing

Updates and wireless checks

• Update the console system software and the controller firmware using console settings or the companion app
• Remove the old pairing and pair the controller again while staying close and line-of-sight
• Turn off nearby Bluetooth devices or extra controllers to prevent focus switching

Helpful console settings

• PlayStation → Settings → Accessories → Controllers and if issues persist set Communication Method to Use USB Cable when connected
• PlayStation controllers can disable the touchpad shortcut with PS Button + Touchpad if supported
• Disable Remote Play or streaming apps while testing and turn off cursor or touchpad gesture modes if your controller supports them
• Try the controller on another game or device to confirm it works