Having problems playing EA games online? Follow our tips to help restore your connection.
Troubleshoot download, installation, and loading issues
If you’re having problems downloading, installing, or loading your game, try these tips first to see if they fix your connection. At the bottom of the post, you can also find a list of common in-game error codes related to the network and troubleshooting steps for them.
Check for platform issues
- Check @AskPlayStation for info on the PlayStation™Network.
- Make sure you have an active PlayStation® subscription to play online.
- Confirm your EA Play for PlayStation® membership is still active.
- Restart your PlayStation® in Safe Mode to clear your cache.
- Check @XboxSupport for updates on Xbox Live services.
- Make sure you have an Xbox subscription to play online.
- Confirm your EA Play for Xbox membership is still active.
- Restart your Xbox to clear your cache.
If you’re on Xbox 360, follow these steps to clear your cache.
PC
- Check @EAHelp to stay updated on the server status of games.
- Make sure you have an active EA Play for PC membership.
- If you bought your game through Steam, check the Steam Support page for extra connection help.
- Follow these steps to clear your cache.
- Confirm your Nintendo Switch Online membership is still active.
- Restart your Nintendo Switch.
- Clear your cache.
Additionally:
- Close background applications
- Check the server status
- Restart your router
- Try a different Domain Name System (DNS)
- Your Internet Service Provider (ISP) uses the Domain Name System (DNS) to translate internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers).If something goes wrong with the DNS you’re using, you may run into issues trying to connect to the internet.If your DNS is unreliable, switching to a different one might help fix your connection issues.Here are a couple of free options that are available if you want to switch:
EA doesn’t own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. EA is not responsible for content on third-party sites, and our privacy notice doesn’t apply to their information collection practices. Use these sites and/or servers at your own risk.
Check for common EA Account issues
You might not be able to play online because of the status of your EA Account. Check that your EA Account isn’t impacted by any of the issues below.
- Banned or suspended account
- If your EA Account is banned or suspended, you can’t play online. Learn more about banned and suspended accounts.
- Deactivated or deleted account
- If your account was deactivated or deleted, you won’t be able to play online.
- Account already in use
- If you get a message that your account is already in use, try logging out on your other devices and logging back in. Think someone may have hacked your account? Find out what you can do to resecure your account.
- Underage child account
- If you have a child account, your access to features like purchases, social media, connections, and online play is limited. Learn more about child accounts.
Gameplay connection issues
Try these tips if you’re having problems with your connection during gameplay.
Some of these tips involve advanced networking changes. If you feel uncomfortable making these changes, contact your Internet Service Provider (ISP) for help. For specific instructions about your hardware, make sure you follow the steps in your router’s manual.
- Use a wired connection
- Hardwired connections can be much more reliable than wireless ones. If you're playing using Wi-Fi, try hardwiring your device to your router. Mobile and satellite connections are also less stable than broadband. Play using a wired broadband connection if you can.
- Check the router signal
- Make sure your router is out in the open with the antenna, if there is one, pointed in the direction of your device to see if you get a stronger signal. Check that your router's Wi-Fi lights are functioning properly. If they’re off or red, your router isn't broadcasting a signal. A router’s range can be pretty short. The further away you are from it, the more likely it is to have a weak connection. Walls, large objects, and other electronics (like microwaves) can also interfere with your router. Try putting your router as close to your device as possible.
- Change your Wi-Fi channel
- If you live in a populated area, like an apartment complex, there can be lots of interference from other nearby networks. Changing your wireless channel can limit that and make your wireless connection more stable. Contact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel.
- Check your device’s date and time
- If the date and time on your device are wrong, it can sometimes cause issues.
Community Manager
Community Manager