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The Sims Game Info Hub
2 MIN READ

Investigating Game Launch & Save File Issues

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
22 days ago
Sul Sul Simmers, If you’re unable to play The Sims 4, we want to hear from you. The more detail you give us about the issue you’re having, the more it helps us be able to replicate it internally,...
Updated 23 days ago
Version 1.0
the sims 4
iSophieDarling's avatar
iSophieDarling
Seasoned Newcomer
22 days ago
  1. No, all of my EA and Sims 4 folders have 'error', with the greyed out cloud symbol that has an explanation mark. 
  2. N/A
  3. N/A
  4. No

Yes, I have uninstalled due to the recent update removing all of my packs from their correct folder. I reinstalled, and now the game doesn't even load. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
21 days ago

Hi iSophieDarling​ What's the exact error you're seeing, can you attach a screenshot please?