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The Sims Game Info Hub
2 MIN READ

Investigating Game Launch & Save File Issues

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
2 months ago
Sul Sul Simmers, If you’re unable to play The Sims 4, we want to hear from you. The more detail you give us about the issue you’re having, the more it helps us be able to replicate it internally,...
Updated 2 months ago
Version 1.0
the sims 4
iSophieDarling's avatar
iSophieDarling
Seasoned Newcomer
2 months ago
  1. No, all of my EA and Sims 4 folders have 'error', with the greyed out cloud symbol that has an explanation mark. 
  2. N/A
  3. N/A
  4. No

Yes, I have uninstalled due to the recent update removing all of my packs from their correct folder. I reinstalled, and now the game doesn't even load. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hi iSophieDarling​ What's the exact error you're seeing, can you attach a screenshot please?