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EA_Ataashi's avatar
EA_Ataashi
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Re: Origin PC App riddled with malware and pop-ups

Hey @dalmansrule 

I'm sorry to hear about your frustrations with our Origin platform ☹️

Would it be possible for you to perhaps provide us with a screenshot of how Origin looks on your PC when you launch it? Origin very rarely uses pop-ups to advertise anything, so it might not be connected with our platform in the first place.

/Ataashi

4 Replies

  • dalmansrule's avatar
    dalmansrule
    7 years ago

     The one ad is always on the prigin app in the corner. And the other screen pop ups happen ANY TIME i click on ANYTHING in the app. Sometimes when i open the app for the first time 6+ of them popup. 

    I tried adding pictures but it just keeps saying files to large. Sorry. I can email photos but i guess i cant add them here

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago
    Sounds like you have viruses on your PC, as this not something you would get from just downloading Origin from our website. 
     
    A healthy cleaning of the PC some anti-virus is needed for you, If you don't know how to do it I recommend that you consult an expert or local PC shop that you can talk to. 
     
    /Atic 
  • PeekabooVP's avatar
    PeekabooVP
    6 years ago
    @EA_Atic Im having the same issue (Behavior:Win32/CredentialAccess.A!ml) that came up after a superhot update

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