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dalmansrule's avatar
dalmansrule
7 years ago
Solved

Origin PC App riddled with malware and pop-ups

i have found that since i cancelled my premium membership that now my origin app is riddled with malware pop-ups and extremely slow and impossible to use. on top of that if i actually want to purchas...
technical issues
  • EA_Atic's avatar
    EA_Atic
    7 years ago
    Sounds like you have viruses on your PC, as this not something you would get from just downloading Origin from our website. 
     
    A healthy cleaning of the PC some anti-virus is needed for you, If you don't know how to do it I recommend that you consult an expert or local PC shop that you can talk to. 
     
    /Atic 
EA_Ataashi's avatar
EA_Ataashi
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Hey @dalmansrule 

I'm sorry to hear about your frustrations with our Origin platform ☹️

Would it be possible for you to perhaps provide us with a screenshot of how Origin looks on your PC when you launch it? Origin very rarely uses pop-ups to advertise anything, so it might not be connected with our platform in the first place.

/Ataashi

  • dalmansrule's avatar
    dalmansrule
    7 years ago

     The one ad is always on the prigin app in the corner. And the other screen pop ups happen ANY TIME i click on ANYTHING in the app. Sometimes when i open the app for the first time 6+ of them popup. 

    I tried adding pictures but it just keeps saying files to large. Sorry. I can email photos but i guess i cant add them here

    • dalmansrule's avatar
      dalmansrule
      7 years ago

      It worked

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        7 years ago
        Sounds like you have viruses on your PC, as this not something you would get from just downloading Origin from our website. 
         
        A healthy cleaning of the PC some anti-virus is needed for you, If you don't know how to do it I recommend that you consult an expert or local PC shop that you can talk to. 
         
        /Atic 

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