Forum Discussion

Re: Real Racing 3 additional data not downloading

Are you downloading the game from the Google Play Store? If not, I suggest you to do that.

Check if your phone has enough space, at least 3.5gb in the internal memory.

If you're using the Android 6.0 feature to install apps in the SD card, try turning it off.

If none of this works, you have to contact the technical support team here: https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=39300

Based on the pictures you posted, the bottom-right loading icon is not moving which means the app might be frozen. To test that, open Real Racing 3, then press the home key, then open it again. If your screen turns black, the app is frozen. That might be because of the lack of RAM (Android 6.0 is too heavy and your device only has 2GB RAM) so you might want to try methods to lower the RAM consumption, or even consider downgrading your Android.

12 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    guys even i hav the same problem... its used to run on moto g2 fine,even with the marshmallow update.

    but recently i dropped my phone and its display broke, so when i got it back its memory was cleared . when i tried to install the game this thing happens. the loading icon on bottom right is working fine , the green lines on the top left of scree is intially high, after 15 mins or so it goes silent(i hav checked the inernet ,thers no problem).. PLZ HELP ME!!!!!!!!!!!!!!!

    i hav tried clearing cache, reinstalling it, and i hav also left it overnight.. but its stuck. PLZ HELP ME!!!!!!!!!!!!!!!!! iWANNA PLAY IT BADLY

  • FAQUE3's avatar
    FAQUE3
    10 years ago

    Again, the problem seems to be phones with low RAM getting the Marshmallow update (Moto G 2nd Gen only has 1gb RAM). Contact the technical support or downgrade your Android.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Having the same problem with OnePlus 5T (8gb/128gb and Android version 8.1).
    The game is not frozen cuz the circle on the bottom keeps rotating.
    What to do?
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @KRAK3N_07

    Can you make sure your game is up to date and then let us know if you are still seeing this issue?

    Thanks.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Brand new iPad...stuck at 23% to download all info...what is going on? Super game...but can’t finish level 2 driving school!  Or any hockenheim race events,,,you folks are missing out on a big number of future players if this is not addressed...it seems it’s been going on a while

  • Anonymous's avatar
    Anonymous
    7 years ago

    Los mismo me pasa en mi iPad mini 2 anteriormente lo genial he llegado asta el nivel 24 luego de un tiempo que no tenía internet para jugar partidas online lo desintale y luego lo quiero instalar y no me descarga los archivos adicionales para él juego (intente descargándole unos vpn pero no es eso )

    sera que lso dueños de la compañia puedan repararlo o es el servidor que n o deja descargarlos 

  • Hi!

    I have confirmed, there is no update available but the data is still on 0.0% even i have reinstalled it 4-5 times. What to do? Please tell me.

  • Im currently undergoing the same issue where it refuses to download and stalls on 0.0% forever I've tried everything uninstalling reinstalling several times clearing cache only downloading from playstore basically everything that can be done and it still doesn't boot worst part is the data consumption keeps increasing and yes I'm on the latest version of the game. And it's not frozen as the circular icon is actually spinning. 

  • Everything is upto date and mobile is also new 12gb ram 256rom, snapdragon 7gen, android 14, 5g connection - 300mbps downloading speed, 100 mbps uploading speed, still showing to connect to wifi, not working on mobile network, tried everything. Problem is in the application, not in the devices.

    Please resolve it.🙏

  • 0uzqz2ipvtl2's avatar
    0uzqz2ipvtl2
    Newcomer
    5 months ago

    Hello electronic art please help me out. I will facing a problem that my real racing 3 additional data is nhi downloading it's take too much time and consume much data pack

  • khm9ywx34jwo's avatar
    khm9ywx34jwo
    Newcomer
    4 months ago

    It's not an old thread, it's a recurring thread. You have one of the best games on the market, please make it work, for the thousands of players who have spent millions of dollars, (combined).

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