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jimmyfangs's avatar
6 years ago

I Lost my The Sims 4 Product Key AND can't remember wich Origin Account i used

So i bought the sims 4 in 2017 and played it on my old laptop...Now that i got a new one i wanted to play The sims 4 and i found my disc but unfortunately i dont have the page with the product code....When i try to login to origin it says i dont have any games registered (Maybe i registered the game in another account i honestly dont remember) ..And now i have both of my discs but cant play the game....Is there a way for EA vertifying i have the game by providing them with a serial number or pictures of the discs i dont know...to proove i have the game and i just miss my product key and access to the origin account linked to it...Please help 

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    The best thing to do @jimmyfangs is to log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 


    Darko

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