Community Manager
When you've got the chance could you post a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website.
Once you have the file please attach it to this thread. Thanks!
/Kent
I am having the same problem. Here is my computer info.
Community ManagerGot it, thanks.
I took a look at the DxDiag you posted, and it appears that your NVIDIA drivers are a bit out of a date. When you've got a chance can you try updating them to see if it helps at all? For more info on how to update the drivers check out the EA Help website.
Let me know if you're still seeing any crashes happening after that. Thanks!
/Kent
I update the driver, and it crashed again. I have attached the new information since the update
Community ManagerThanks for giving it a shot!
When you have a chance can you try setting up a Clean Boot on your PC to see if that makes a difference at all? If there's anything else running on the PC that could be causing this crash that may help get around it.
For more info on how to set up a Clean Boot check out the EA Help website. Let me know if you're still seeing the same issue happening after that. Thanks again.
/Kent
This did not solve the problem, but since the driver update I started getting a igoproxy64.exe Error--saying that VCRUNTIME140.dll not found, so these fixes seem to make matters worse. It is telling me to install, so I am going to give that I did all that. Then I did the reboot again, but the game still crashes at load up.
Community ManagerHmm, I see.
Can you try running through the steps listed here to see if that helps?
If there is an issue with missing or corrupted .dlls that could help fix this. There are some steps there which can address other issues like this as well. Let me know how it goes for you. Thanks!
/Kent
