Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,766 Posts

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why is EA marking my case as resolved?
I recently submitted a case about my FIFA 20 account being hacked which was fixed over live chat, but now I opened up another case for EA banning me from the transfer market but they keep marking the case as resolved when it isnt because im still banned.
curly4000
8 hours ago
technical issues
1.3KViews
1like
7Comments
Why do I have to wait 6 months to unlink another account from my ea account?
I wanna know why we have to wait six months to unlink an account such as a PSN or Xbox live account and I just don't have the patience for it currently. So please explain why.
Solved
RabidrgnKnight
16 hours ago
technical issues
16KViews
11likes
21Comments
EA are liars. Should have known they would play dirty for their BS ea app.
Origin is down and my game library has been deleted. We were clearly told it would shut down on April 17, 2025, but on April 6, 2025, my game library has been deleted. Y'all are liars and I hope you burn in hell.
HotFoot23
Seasoned Rookie
24 hours ago
accessibility
discussion
feedback
origin functionality
shutdown issue
55Views
1like
1Comment
Origin servers inaccessible
Apparently the Origin servers are down (5 Apr 2025 - 09:00 EDT). =/ I've been playing The Sims 4 using Origin for the past week or so with absolutely NO problems. This morning, I was playing in offline mode, and the game crashed hard - I had to reboot my Mac. After rebooting, I relaunched The Sims, and Origin displayed an error message: Origin servers temporarily unavailable Apologies for the inconvenience, we're currently unable to retrieve your list of games. Please reload and try again. I was hoping to be able to play until the 17th when Origin shuts down for good. It's disappointing that it's ending like this - I've been playing the Sims on my Mac since it came out in 2000, and have spent a LOT of money on DLC/Expansions over the years. It's absolutely ridiculous that The Sims runs flawlessly on my machine, but the EA app won't run because I use High Sierra... and now it appears that Origin has shut down 2 weeks earlier than scheduled. Oh well - 25 years was a good run.
ThrashNeon
Rising Rookie
2 days ago
98Views
2likes
4Comments
Dante's inferno 2???
So, Xbox released Dante's inferno on the free games a couple weeks ago and I can't get enough. After a quick search the game got cancelled. Why EA?! Bring it back!
Solved
Anonymous
2 days ago
discussion
4.9KViews
0likes
8Comments
Banned for no reason
I just bought FIFA for the first time and I log in and see that I’m banned. I check to see why I’m banned and there’s no reason under the reason tab. Now I can’t play and I can’t unlink my account and I doubt I’ll get a response back from ea. does anyone have any advice.
2006angel
Rising Newcomer
6 days ago
accessibility
technical issues
122Views
0likes
4Comments
When will Origin ID accept Special characters as their own character?
I have both contacted Support and the very nice representative claimed to have forward our conversation and ideas to a dev team. with that being said we ran into an issue of characters that are in fact currently allowed yet can't represent being their ow "Character". I have username "123_Example" but i wanted to change it into just "Example" or even "Example_". When talking to the representative they had mentioned that both username were in fact "taken" so they tried their best to help me pursue even further. I then proceeded to ask to check up on other names. and by the end these were all the names we tried. "Example", "Example_", "Example__" "_Example", and "__Example". all 5 names had led to the account of one person with the original name being "Example" however when registered with another Non- Special character after an underscore worked fine. So far this is the first time i have run into this issue among all platform and gaming accounts that i have currently 9 to be exact. I'm sure it's a small fix that would help a much larger pool of community. I can't be the only one to have tried right?
Solved
FPS_Contagion
7 days ago
technical issues
15KViews
3likes
5Comments
i cant get my ea account back
my ea account was hacked and the email was changed the account is Taxi3371 the email should be a difftent one than the one on it and i cant change it bacuse my accout got baned when it got hacked
Taxi1964
Newcomer
7 days ago
technical issues
50Views
0likes
1Comment
Backup codes not showing
My backup codes won’t pop up! i put it the verification sent to my email but nothing opens when I press view.
Solved
stayyousf
9 days ago
technical issues
2.4KViews
0likes
4Comments
Army of Two remasters
Please remaster the Army of Two trilogy! I miss them greatly. Also, put them on Steam as well as console please. I see this as a very good opportunity for you to make a bunch of money off of the remasters for these games!
Solved
StrongerSilence
10 days ago
discussion
518Views
2likes
3Comments
how can i start a live support call/chat
in order to continue to recover my account im told to get in a call with live support, thing is in the web page there is only the email option, not call option. i was told that after giving the 6 digit code to determine security of the process i need to callthem. but the option is not there. im from colombia, south america. plz help me the email: Hi there and thank you for contacting EA Help, my name is Ovidiu! I am sorry to hear about the problem you`re having. and i will be glad to help, for security reasons and for a better understanding please contact us on live chat or phone. Thank you for contacting us and have a great day!
Solved
PointerXD
11 days ago
technical issues
169KViews
24likes
44Comments
.
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Solved
lemgrisz
Newcomer
14 days ago
294Views
0likes
1Comment
The Sims 2 keeps crashing!
EA games is reselling the sims 2! The only problem is mansion and gardens keeps crashing the game every time I play it! EA support doesn't respond to support requests! PLEASE HELP!
wolfimanjack9900
New Rookie
16 days ago
26Views
0likes
0Comments
Doja cat sim
Can't download doja cat sim. Keeps saying I am offline when I am not.
RENEEL09
Seasoned Novice
16 days ago
bug
18Views
0likes
0Comments
Redeemed Code and Nothing happened
When i entered a product code for the Sims 4 high school year dlc, it told me to download it from the EA app, i went there logged in. Nothing happened. I tried entering it again but it's already been used by me. What do i do? I am certain its the account I use for Sims 4, and certain that i bought the dlc.
Kitty_A3sthetic
17 days ago
technical issues
742Views
0likes
28Comments
My origin won't open and I don't know what to do.
For contact I have a MacBook Air Mojave version 10.14.6. Every time I try to open Origin to play the sims it gets stuck on the small rectangle loading screen. I've tried to download the restarter, but when I go to click on the link from an EA help page it says "Access denied". I've cleared my browser cache and restarted my laptop, Ive tried to repair it, and force quit. But I can't update my laptop because I don't have enough storage. nor can I download the EA app. Im currently trying to get an actual gaming laptop. But even if I do I don't know how to access my packs and stuff and switch it over to my new laptop, or onto the EA app. I don't wanna lose them and have it be a waste of time and money someone please help me.
Shaae
Rising Newcomer
18 days ago
crashing
origin functionality
technical issues
115Views
0likes
2Comments
EA Account credentials Expired
So a few months i logged onto Star Wars Battlefront 2 and was greeted with the message "Your account crediantls have expired, please reset your password". I changed my password several times but did not fix the issue. I then discovered that my Xbox Gamertag is linked to a different EA Account which i can't access. I've tried other email addresses that it could be linked to but they weren't correct so it must be under my old email address that was deleted 2 years ago. I've contacted EA several times and have now tried twice for the account recovery but i somehow got it wrong. I don't know what to do and while all this is happening, i'm unable to play any online EA game which is really annoying me. Anyone got any suggestions to how i could gain access to the account or get some information about it? Thanks
Solved
THETAK3NGHOST
22 days ago
technical issues
1.6KViews
0likes
9Comments
Child account issues - playing online and adding friends
This isn't even so much an issue as it is a really heated complaint. Seeing as how I'm afraid that if I have to talk to another person on the phone I might start shouting obscenities, I thought maybe putting something here - with the hopes that someone "in charge" might eventually see it and realize the absolute stupidity of how it works - would be somewhat therapeutic. Today we bought four Humble Bundles, paying just enough to get Plants vs Zombies: Garden Warfare. My kids (aged 5 and 8) had been watching videos of playthroughs of the game and thought it was fascinating, and we're always up for games we can play with our kids during their computer time, so why not? We didn't even care about the rest of the games - just that one. They were excited and so were we, so we went about making them two kid accounts on Origin. I saw the mention of limitations of social interactions but figured, hey, that's a good thing - and that like other games and systems, that we would perhaps be able to specify friends (many other games and online things like this allow parent accounts to set specifications and require them to approve friends or other interactions, which I'm fine with). We get the games installed and loaded up and lo and behold, we can't start games with them or interact with them from our parent accounts in any way, shape, or form. At all. Even a little. Frustrated, I contacted Origin help. The associate who called me informed me that there was no way to convert child accounts to "adult" accounts (something for you folks with older kids to remember, once they get older) and that they would indeed not be able to have ANY social interaction with others - including participating on the servers in PvZ, seeing or talking in chats, and adding friends of any type including our parent accounts. We cannot request they join games from our accounts, nor can they request such for us. Okay, frustrating enough on its own. I asked what the resolution was - and was informed that I would have to request a refund from Humble Bundle (which is backed up about three days apparently), then have their accounts deleted and remade and lie about their ages so that we can play with them. That, of course, has the side effect of leaving them open to being able to talk to people. (Luckily, we are diligent and monitor their online activity carefully, what little they are allowed.) I initially wanted to simply delete their accounts immediately but the representative insisted that they would have absolutely no access to online server games, and that they would not be able to see or participate in ANY chats in ANY game that was on their Origin account, so they were effectively safe - until then, wouldn't it be better if we kept their accounts and the games in them, and waited until Humble Bundle sent the refund to make new accounts for them? Fine. I agreed, because it seemed stupid to have gotten them excited about the game and then leave them not able to play it at all. The representative assured me that they would be in single-player games only and would not be able to play in any form of multiplayer game. I agreed based on that assurance and the call ended. My husband reaches over to the computer my older son is logged in on. Goes right into the servers no problem, joins a multiplayer game, and points at the chat - which is clearly visible. Thank you, EA. We now have paid for two copies of a game we cannot play with our children, that we will now have to seek to get a refund that we may not even be able to get because we HAD to redeem the codes in order to open the game to make Origin accounts to find out all of this wasn't even possible (HB says on their FAQ that they cannot refund bundles if you've already redeemed the code), and we have to wait likely a week or longer just to see if there's anything we can do. Until then, you've lied about whether or not our kids would have access to public servers and to online chats, and we're really, REALLY angry. I'm done with EA, which really bites, because I kind of loved The Sims. Ball's in your court, support staff. Who, exactly, is going to make this right - or at least TRY to help without lying baldfaced to us? ETA: Husband pointed out something I neglected to mention - we cannot log into their EA or Origin accounts from the website, and it's as if their accounts don't exist for that purpose (also via the representative I spoke to). So.. We can't do ANYTHING about their accounts. For reference, we were having trouble logging into the website and I figured it was us mistyping the password or something, so I sent a password change request and it still hasn't shown up to the child's email or mine. And yes, I have checked spam on both, and I know both were typed in right, because I have the confirmation email in my account. So let's discuss how helpful this isn't, too.
Solved
Anonymous
22 days ago
technical issues
47KViews
20likes
69Comments
CAN'T CREATE A NEW CASE!
After getting no response from EA regarding an account recovery, i have deciced to send and extra email, but got a response saying said email that you guys contacted me from(the one we have been exchanging emails from is no longer available, therefore i closed the case, wanting to create a new one instead. When i try to create a new case(Any possible one, this is the message that appears: Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! To speed up that process, we need to talk to you on the phone. (No phone contacts available either) or No available channels, sorry. Why is this happening? Is this because of the Coronavirus situation?
Solved
HDinis09
22 days ago
discussion
3.7KViews
0likes
6Comments
My account was hacked, and now banned
So my account is somehow banned for no reason. I made my account around last year where apex legends was still new ( i think). And played apex for a bit for a few days and never touch it again after that. Recently there was a sale on origin which took my interest and I decided to buy a few games on it. While I was at it I reinstall apex again to see what's new and since my friends started playing it again. Then I saw the "last played" thing on apex which is earlier this year (which is odd cause last time I played it is last year). And then when I play apex and tried to get into training it says my client is banned. So I went and change my password, add extra security thing. Then I file a case for the ban. After almost a week, I got reply from ea for the case saying Hello, We've noticed some unusual activity on your EA account. To help keep your account safe, we've locked it down until we can be sure you're the only person with access to it. During this period you will not be able to log in to your EA account or the online portions of our games. What this means Get in touch with us so we can help secure your account and check that no unauthorised changes have been made. Go to https://help.ea.com/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=hacked-account and schedule a phone call or chat with one of our advisors. Better security starts with you. Follow our tips to set up your account securely, including turning on Login Verification: https://help.ea.com/help/account/how-to-maintain-account-security/ Remember, never share your EA Account login details with anyone. Thank you, EA Terms of Service I went and click the first link because I can't even log in to my origin to play other games like battlefield. And then it says It looks like your account, or the game account where you're trying to get help, broke our rules. You can review the rules in our article.https://help.ea.com/sg/article/information-about-banned-or-suspended-accounts Think your account was banned or suspended by mistake? We can create a case for you to get help with that instead. Now do I have to make another case and wait for another week? If I try to log in with my pc it will say "sign in is unavailable". Even in the browser. When I tried to log in with my phone, I can sign in, but it will say Your account has been disabled Your account has been blocked from this product due to a violation of EA’s User Agreement. An email regarding this was sent to the email address associated with this EA account. Please check your email for more details. If you need further assistance, please contact EA Help at help.ea.com. I checked my email and the only email I see is about the unusual activity as I've mentioned above. So now I didn't just got banned on apex for no reason, my origin account is banned and I can't even play the games that I recently just bought. It's not even a week since I purchase those games. So there goes my money. I seriously don't know what to do right now and this forum is the only place I know for getting help.
Solved
bibshah
23 days ago
technical issues
16KViews
6likes
19Comments