Community ManagerHey @JROD951,
Typically if you've reset your password and are still seeing that notice pop up when trying to launch a game, that indicates your Xbox account may be linked to a different EA Account.
To know for sure or to get this cleared up, you'll need to reach out to an advisor directly so they can take a look over the account with you and see what may be going on.
I have tried reaching out already. They require me to know the information of this other EA account or else they can’t unlink it. I’ve been using the same account for the past 9 years so I don’t know how they expect me to verify a new EA account that was never created under my permission.
Community ManagerThis is the first EA title I’ve played on my new Xbox Series X. It never prompted me with a sign in page. Just redirects me to the pop up screen that I posted earlier about resetting my password.
Community ManagerSomewhere between the last time I played battlefield 1 and now. My account was either breached or through some funky technical error my gamer tag was linked to another account. Now I’m being told they can’t help me and that I have to make a new Xbox account or verify this new accounts information which they can’t tell me anything about because it’s confidential
Im having the same problem. An EAbot has deleted my credentials and i cant access online. Ive been told that without access to the email address I opened it with 20 YEARS ago when i was 18 (god knows what it was!) then i will have to start a new PSN, replacing my gamertag of 20 years, pay all new fees for online and link it that way.
What a load of rubbish. Been massively let down by EA.
