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JROD951's avatar
JROD951
4 years ago

Expired Credentials! Resetting password doesn’t work

For some reason I can’t play any ea games. Have reset my password multiple times but nothing happens. Going on 3 cases and and customer support replies once and proceeds to close my case right after....
technical issues
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago
@JROD951
This would include any prior EA games played on previous console generations as well.

That link would carry over from one generation to the next as long as you're still playing on the same account.

If you didn't see the sign in page, that just means the account was already linked in the past.
JROD951's avatar
JROD951
4 years ago

Somewhere between the last time I played battlefield 1 and now. My account was either breached or through some funky technical error my gamer tag was linked to another account. Now I’m being told they can’t help me and that I have to make a new Xbox account or verify this new accounts information which they can’t tell me anything about because it’s confidential 

  • rkcgxk6jlokr's avatar
    rkcgxk6jlokr
    3 years ago

    Im having the same problem.  An EAbot has deleted my credentials and i cant access online. Ive been told that without access to the email address I opened it with 20 YEARS ago when i was 18 (god knows what it was!) then i will have to start a new PSN,  replacing my gamertag of 20 years, pay all new fees for online and link it that way. 

    What a load of rubbish. Been massively let down by EA. 

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