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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 months ago

Re: Can’t chat with iPad

Hi Everyone, 

Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to sign in manually
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, ensure your device meets the Requirements (<-- click here) to play POGO games. 

If you continue running into issues playing your games, Would it be possible to get the following information? 

  • Screenname:
  • What Device are you using?
  • Which web browser do you play on?
  • Do you get an error message at all?
  • Screenshot of how your game appears...

Thanks and have a Great Day!  

5 Replies

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  • Gloucesterman56's avatar
    Gloucesterman56
    7 months ago

    Come on, Pogo, none of your suggestions work at all.  Try it yourself to see what's happening.  That's your message popping up, not an OS message, so you must know that you created the problem!

    HINT:  The start of the problem seems to coincide with the upgrade to iOS 18.

  • lngsexylggs's avatar
    lngsexylggs
    7 months ago

    It’s not pogo it’s apple and there fruitcake update, and they are so rich they won’t bother to fix it

  • aibell60's avatar
    aibell60
    6 months ago

    I haven’t been able to chat on my iPad for some time now.  I don’t have a laptop.  Also in Merge Academy I can’t buy extra storage space.  I am up for renewal in December and I am seriously considering cancelling.  I pay full price but don’t get all the features. 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey folks just wanting to pop in to let you all know that we are aware and investigating the issue.

    I don't have an update just yet for you all but once I have one I'll update here as soon as possible.

    Thank you for your patience!

  • abbycattx's avatar
    abbycattx
    Hero
    6 months ago

    @aibell60 

    Thank you for following up with us @EA_Rtas 😊

    Additional acknowledgement regarding this matter was also posted in the Pogo Forums.

    Re: Chat no longer working on mobile devices (Merged Thread)

    Post by Pogo_Sconnie » October 31st, 2024, 7:03 am

     
    Hi everyone -

    We understand that some of you are not able to chat on mobile devies. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding.

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