Recent Discussions
Stallers in Spades
When is Pogo going to fix the problem of people who purposely stall the game? I play spades quite a lot, and it happens at least 2 out of 5 games. The other three people are stuck while the staller is holding up the game. The stallers often do this on the last hand when they're going to lose the game. Leaving the game penalizes your skill rating. So as a player I have two choices, wait until the game times out (15 minutes) or leave and reduce my skill rating. Pogo really needs to address this issue; it's prevalent throughout the game. I'd really like for them to introduce a way to kick players from the game. How about it Pogo?
How to Report a Problem on Pogo - Complete Guide
When you're experiencing issues with Pogo games, providing detailed information helps the support team diagnose and resolve problems faster. Here's exactly what information to gather and how to find it: Essential Information to Include Pogo Username: Your exact Pogo account username (not your email address). This helps support to locate your account and check for any account-specific issues. Device Type: Specify what you're using: Desktop PC Laptop Tablet (specify brand/model) Mobile phone (iPhone, Android, etc.) OS Version: For Windows: Press Windows key + R, type winver, press Enter Note the exact version (e.g., "Windows 11 Version 22H2") For Mac: Click Apple menu → About This Mac Note the macOS version (e.g., "macOS Ventura 13.2") For Mobile: iOS: Settings → General → About → Software Version Android: Settings → About Phone → Android Version Browsers Tested: List ALL browsers you've tried, such as: Microsoft Edge Google Chrome Mozilla Firefox Safari (Mac users) Important: Even if you only use one browser, try testing in at least one other browser to help isolate the issue. Current Browser Version Number - How to find: Google: Click the three vertical dots (⋮) in the top-right corner → Help → About Google Chrome Edge: Click the three horizontal dots (…) in the top-right corner → Help and feedback → About Microsoft Edge Firefox: Click the three horizontal lines (☰) in the top-right corner → Help → About Firefox Safari: Click the Safari menu in the top-left corner of your screen → About Safari DxDiag File Attached: (Yes/No) What is a DxDiag? A DxDiag (short for DirectX Diagnostic Tool) is a built-in utility that provides detailed information about your system’s hardware and software, especially components related to graphics, sound, and input devices. It’s commonly used for troubleshooting issues with games, multimedia applications, or drivers. For Windows PCs: Press Windows key + R Type dxdiag and press Enter Wait for it to load completely Click "Save All Information..." Save the file to your Desktop as "dxdiag.txt" For Mac Users: Hold the Option key and click the Apple menu Select "System Information" Go to File → Export and save as a .txt file Alternative for Mac: You can also generate a system report by clicking Apple menu → About This Mac → More Info → System Report Error Messages or Exact Wording: Detail the EXACT text of any error messages, including: Pop-up error boxes Loading screen messages Any code numbers (Error 126, etc.) Browser console errors (if you know how to check) Describe What is Happening: Be as specific as possible: "Level 726 of Quinns Aquarium" "During the bonus round" "When clicking "Play Now'" "On the game loading screen" "After completing a hand in Tri-Peaks Solitaire" Screenshots Showing What's Happening: How to take screenshots: Windows: Press Windows key + Shift + S for Snipping Tool Or press Print Screen key Mac: Press Command + Shift + 4 to select an area Or Command + Shift + 3 for full screen What to screenshot: The frozen/broken game screen Any error messages The browser window showing the problem Multiple screenshots if the issue has different stages What Troubleshooting Steps You've Already Completed: List everything you've tried, such as: Cleared browser cache and cookies Disabled browser extensions Tried different browsers Restarted computer Checked that Pogo is whitelisted in firewall Updated graphics drivers Checked Windows updates Tried incognito/private browsing mode Flushed DNS cache Power cycled router Sample Report Here's an example of a well-formatted and detailed report: Pogo Username: AngelFace1984 Device Type: Desktop PC OS Version: Windows 11 Version 22H2 (Build 22621.2428) Browsers Tested: Microsoft Edge, Google Chrome Current Browser Version Number: Edge: Version 118.0.2088.76 Chrome: Version 118.0.5993.118 DxDiag File Attached: Yes (attached as dxdiag.txt) Error Messages or Exact Wording: "Game failed to load. Please refresh your browser and try again. Error Code: Blah" What Level is Freezing: Quinns Aquarium Level 126 Troubleshooting Steps Completed: Cleared Edge browser cache and cookies Disabled all browser extensions Tried Chrome browser (same issue) Restarted computer twice Updated graphics drivers through Device Manager Tried incognito mode in both browsers Checked that Pogo is whitelisted in firewall Elite Pro Tips: Be patient with testing: Try each troubleshooting step one at a time and test the game after each step. If you have any uncertainties, identify the specific topic and search for a video or article that's specific to your device. Follow up: If support suggests additional steps, try them and report back with results. Document everything: Keep notes of what you try and what happens. Check your internet: Running multiple tabs with shopping sites, social media, email, and other games while trying to play Pogo will cause games to perform poorly. Closing these will free up bandwidth, memory, and processing power, giving your game the best chance to run smoothly. Care for your equipment: Dust buildup, outdated network cables, and poorly placed routers can cause a surprising number of technical issues. Clean and Check for updates regularly: Over time, gradual buildup of temporary files, outdated drivers, and unused programs can accumulate to digital clutter. Regular maintenance helps prevent minor issues from becoming big headaches. Get ready to report: Know exactly what device you're playing on, which browser and version you're using, your operating system, what troubleshooting steps you tried, etc. Being prepared can speed up the process for the team and players alike. Frequently Asked Questions "All other games work, it's just this game" When you click on a game, it's almost like going to another mini website. Every game is constructed differently and interacts uniquely with our browsers, graphics, system memory and more. That’s why it’s important to troubleshoot each game individually rather than assuming they’ll all function the same way. "Why do I have to do troubleshooting steps?" That frustration is understandable—you’re here to play and have fun, not troubleshoot. But here’s the reality: while Pogo can fix issues on their end, they can’t access your files or update your system remotely. If only 30% of players are experiencing problems while the rest aren’t, that points to differences in devices, browsers, or settings. This is why troubleshooting steps and sharing your device info when reporting, are key to getting things back on track. "Why can't Pogo just speed up the games and make it go faster!" Your Internet Service Provider (ISP), router, browser, and device all play a critical role in determining speed and performance. It’s simply not possible for Pogo to control how fast our personal setup operates. However, it’s essential to test your internet speed regularly—connections can become stale or outdated over time. Issues like bandwidth drops, unstable signals, or network congestion can significantly impact gameplay. If your speed consistently falls below the level you're paying for, that’s a strong indicator that further investigation is needed by your provider for a deeper network-level reset.📍Also, don’t overlook your Ethernet cables. Upgrading to Cat6 or higher can make a noticeable difference! "I never can find any help, who can I contact?" You're not alone in feeling this way. Pogo no longer offers a direct telephone support line, and the platform has gone through many updates over the years. But help is still available! You can post questions or issues on the Pogo forums or EA Pogo forums 24/7, where other players, moderators and community managers often respond. For more direct assistance, you can follow the steps to reach out to EA Help here > POGO How to Contact EA Support or by clicking on this link > EA Help. "What are the troubleshooting steps?" You can find a list of troubleshooting steps here > Pogo Troubleshooting Guide "What is the information I need to fill out to report an issue after I completed the troubleshooting steps?" Copy and paste the below and add it to your posting: Pogo username: Device Type (PC. Laptop, Phone,Tablet) : OS version (Windows 10, Windows 11, or macOS): Browsers Tested (Microsoft Edge, Google. Firefox, Safari) Current Browser Version Number: DxDiag File attached: (Yes/No) Error messages or Error Images: Screenshots showing what’s happening: What Troubleshooting steps you've already completed: Together we create positive play!
Solitaire Home Story frozen and not loading
my game is also frozen, I was able to contact EA help, and the person I spoke to said she would report it, but to also list it here on the forum its the weekly badge for Solitaire Home Story, Home Lamp Badge, I have tried numerous times to play but no progress beyond when the computer shut down with no warning, I have completed every badge since becoming a member, and sure don't want to lose out on the yearly badge, I sure hope someone can fix this for me.Pogo Scam Email
WOULD you please look at this mail that I rec'd from my POGO account? THIS is a scammer, right??? I'm so angry to get this in my EA-Pogo mail, grrrrrrrrrrrrrrrrrrrrrrrrrr... Has anyone else been getting these? I called the number and it seemed so bogus the foreigner finally hung up on me... P0g0spiike I have no idea what this e-mail is talking about... Is this SPAM??? -------------------- Original Message -------------------- From: ****spiike Subject: Urgent Action Required: Compromised Account and Sent: Sep 18, 2025 Dear Pogo Users, We are reaching out to you urgently regarding a serious issue concerning your account. It has come to our attention that your account has been compromised and is being used to harass and bully other customers. This is a serious matter that violates our community guidelines and poses significant risk to both your account and our other users. We demand that you contact us immediately to address this situation. If we do not hear from you within 24 hours, we will be forced to take drastic measures, including the permanent suspension of your account and escalation of this matter to relevant authorities. We are giving you this final opportunity to rectify the situation. Failing to act promptly will leave us no choice but to pursue full legal remedies, including reporting the criminal misuse of your account to law enforcement. This is a critical issue. Call us URGENTLY at +1-949-226-7156 to resolve this matter before it escalates further. Sincerely, Managing Head Pogo EA Team +1-949-226-7156
