Re: Club Pogo Subscription Not showing as active, when it should be

POGO has absolutely no problem with taking our increased yearly subscriptions but absolutely refusing to give us better alternatives for customer service.  I was just on the phone with a lady who said she could help me, but I could not understand her either because of her accent and the fact that she could not speak into the phone for me to hear her or both.  What ticks me off about this type of issue is the service rep will always say it's a bad connection and oftentimes blame that on me, while they can clearly hear me!  

I have been trying for a week to talk to a rep regarding my account and a possible refund added to the new account I was "FORCED" to open because the Ladders tech person, who should have been able to help with the initial product told me to do something that I should never have listened to.  I don't know why I go through the aggravation of trying to speak to someone, in this case, who can help me.  Someone who will be able to speak into the phone, if necessary.  I have been a POGO member for 14 years and feel the treatment I got was so bad!! I realize there will be no answer or resolution to my writing this; it's just sort of me vented to people I know will understand!