Re: Age restrictions for online game play

Same problem here.  I've invested HOURS trying to correct this ignorant problem.  I've changed my 12 year old son's age on his Xbox live account and on his EA profile to 20 years old.  I'M the BOSS, not EA.  I say he is old enough to play skate 3 online with his friends.  He plays it just fine not on line.  Why would they restrict on line play if me being the parent says he can play the game at all.  I cleared the cache on his Xbox, too.  Nothing works.  His friends all play on line and he can't because of some stupid glitch.  This is the only game he owns that does this.  It was purchased brand new.  He has a couple of M games that we let him play like COD and Halo.  This is pure nonsense.  If you google this problem, dozens of instances come up, yet EA says it is Microsoft.  Sounds like someone doesn't want to own up to a mistake.

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@OwVersh wrote:

Same problem here.  I've invested HOURS trying to correct this ignorant problem.  I've changed my 12 year old son's age on his Xbox live account and on his EA profile to 20 years old.  I'M the BOSS, not EA.  I say he is old enough to play skate 3 online with his friends.  He plays it just fine not on line.  Why would they restrict on line play if me being the parent says he can play the game at all.  I cleared the cache on his Xbox, too.  Nothing works.  His friends all play on line and he can't because of some stupid glitch.  This is the only game he owns that does this.  It was purchased brand new.  He has a couple of M games that we let him play like COD and Halo.  This is pure nonsense.  If you google this problem, dozens of instances come up, yet EA says it is Microsoft.  Sounds like someone doesn't want to own up to a mistake.

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I think that is where the problem lies:

Note The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed.
Source Promote a child account to an adult account in Xbox 360

Ea , my Xbox live account says I'm an adult. YET I CANT PLAY ONLINE!!!! FIX THIS!!!

Please tell me how to change your ea account to a higher age. My son has the same problem with battlefront and some other games. I would be grateful if you help me.

thanks

I'm so angry and upset that I cant go online. Why is it that we can play by our self's but cant play online because of the age restriction. My dad went on Microsoft and changed the game restriction to 18 years but I still cant go online! I wasted 20 dollars on this game pretty much because I cant go online. At least tell me how my dad and I can fix it please.

EA lied and told me it was a local law (for FIFA 19). It is not a local law!

IS IT THE CONSOLE ACCOUNT OR THE EA ACCOUNT THAT MEANS IT IS TOO YOUNG?