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EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: (Steam) Blac screen when launching the game

Hi @sammyhunter2 

Thanks for reaching out to the community on Answers HQ!

When you have a moment can we try the following steps?

  1. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
  2. Verify the game in via your Steam library
  3. Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
  4. Run the System File Checker tool, then Check for Windows and GPU updates  

Thanks!

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