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CUSTOMER SERVICE
the link didn't work the advisor randomly appears, closes your chat without letting you know, these forums doesnt help you either, they pick and choose who to help, still waiting for a response from the community manager to show proof the stupid links and cases doesnt work.6Views0likes0CommentsCustomer Service is complete garbage <3
For anyone trying to ask for help don't bother this company doesn't care about your problems and will purposely pick and choose who to help xD. Been waiting for a whole day and made multiple cases they have yet to reply. Wish they able to actually focus on their community and help people in need </35Views0likes0CommentsSplit Fiction - Unable to Launch Game on Steam
After clicking the Play button for Split Fiction on Steam, it will prepare to launch for play then stop and the button will revert back as Play. The game never came up and it has worked before. My laptop meets the system requirements for the game. I’ve tried following instructions online to set the graphic card for the game and make some modifications to game properties on steam and none worked.11Views0likes0CommentsIt Takes Two Nintendo Switch Error - 105-80190000
I bought a digital copy of the full version of It takes two on my nintendo switch and my partner has the friend pass downloaded (also on a nintendo switch). We keep trying but we’ve been unable to connect to each other through the Play Online feature. Whenever we invite each other and attempt to join we keep getting the error “Your account settings has changed. Please connect again now. Result Code: 105-80190000” Please help ☹️ It’s been days and we haven’t been able to play the game at all.17KViews5likes68CommentsPS5 fully crashes after 10 Minutes playing Split Fiction
Good Morning ! I've been trying to enjoy the new game with my friend for the last few days, but there is no way to play it more than 10 minutes in a row without the PS5 fully crashing forcing me to do a manual reboot and rebuild the database before i can relaunch the game for 10 more minutes of playtime. We have both bought the full version of the game, and both of us are playing on PS5. I have already tried deleting the game and DL'ed it again. and went through all the possible repairs in the PS5 safe mode (cache delete, rebuild, etc) It's the only game where this happens, whether online or single player (I've tried various others for long periods of time to discard hardware issue or overheating from the console), and the first time I get a crash where the console just turns off without any error message. Please help, we can't wait to get back in the adventure ! Thanks a lot !Solved2.8KViews5likes64CommentsIT Takes Two - Looking for Group
Hey everyone! We all need someone to play the game with, let's find the ideal friend! Scroll through the posts below or create your own to find an amazing friend. Some helpful information to include when looking for someone: The platform you play on. Username Game version: (Full/friend) Time zone Special requirements (pref mic, age, ...) Do you prefer to look for players on discord? Feel free to join the official hazelight discord server. This server provides a looking for group channel for It Takes Two & A Way Out! We also have an LFG post on the r/ItTakesTwo subreddit if you prefer Reddit. Check out the Reddit Looking for group post here: r/ItTakesTwo - LFG - Looking for Group26KViews16likes69CommentsIt Takes Two - "The other player has left the session"
I have progressed to chapter three in a total of 2 sittings. Both sittings, no issues occurred during online play, and both players were able to connect. however, today, I am able to host and invite another player, but the other player is met with a message stating 'the other player has left the session', despite the fact that I have not left the session. I have looked for solutions, yet all of them lead to nothing; the old forums point me to live chat or email, which no longer exists. Please advise because I just want to play the game I have purchased.3.7KViews1like23CommentsError or Bug in mi progress in Wild Hearts AGAIN!!!
Does anyone know why this happens and how to fix it? It's happened to me before, and the only way to fix it is to restart a game. This would be my second time, and I don't want to do that. I've saved 36 hours in that save, and the previous one was 50 hours. What's next? Should I delete my progress every 20 hours? https://youtu.be/1xovmZlsG7YCeroDoce4 days agoSeasoned Newcomer7Views0likes0CommentsIdea for Dr. Hakim, "It Takes Two".
Hi!! My boyfriend (31M) and I (32 F) have been playing It Takes Two for a little bit now, we're currently paused at the Snow Globe. We were watching the cut scene and he says, "Missed opportunity there! They could have given Dr. Hakim little butt cheeks!" To which I replied, "Heck yesss!!!!! I'll try to figure out how to contact them!" And here we are, lol. So, in conclusion, we think it would be really funny if you gave the book little butt cheeks. That is all. :DSolvedcz9w1emj5s974 days agoSeasoned Newcomer56Views3likes1CommentRequest for Russian Subs for Split Fiction
Dear Electronic Arts Team, I am a big fan of your games and was really looking forward to the release of Split Fiction. However, I was disappointed to find that the game lacks Russian subtitles. This decision significantly limits the ability of Russian-speaking players to fully enjoy the game. We, the Russian-speaking players, kindly ask you to consider adding at least subtitles in Russian. This would not require significant effort or cost, but it would make the game accessible to a wider audience of millions people in the CIS countries, where games with Russian subtitles are very popular. We are not asking for anything more, just this small addition, which would greatly enhance the gaming experience for many players. I hope for your understanding and a positive resolution of this matter.380Views4likes4CommentsCold Potato Achievement not unlocking
My friend and I played through the Game Show side story and got through it without the bomb exploding, and the achievement only unlocked for him. We then did it again with me being the host and traded characters, but the achievement still won't unlock for me. Has anyone figured out the issue with this achievement? Is this a bug, or did we do something wrong? All the other achievements were unlocked perfectly fine, so this is the only one that is missing.17Views0likes0CommentsSplit Fiction unable to join game session
I am unable able to join game session when playing via friend pass for split fiction, it keeps loading and then says that I am unable to join the game session due to lost connection. I was previously able to play together via the friend pass for split fiction without any issues but now we cannot join each others session. Please assist.21Views0likes0CommentsA Way Out EC:105 Error
Hi guys. I cannot seem to launch A Way Out using the friend pass. Every time I attempt to launch it, it returns the following error: I've tried to fix it doing the following: - Enabling DMZ mode - Switching to mobile hotspot - changing DNS to google (8.8.8.8) - turning off ad block - launching EA in admin mode - installing the game on two different drives (C and D) - turning off firewall and antivirus - checking for errors in the wireshark output when running the game (there were none) - Clearing all caches using windows disk cleanup - restarting my computer Please let me know if I can provide any information that would help diagnose this. Thankies7.9KViews1like24Comments"It Takes Two" stuck in Trial despite EA Play Pass (Steam)
I purchased an EA play pass through Steam and downloaded and played "It Takes Two". A few levels, I hit a message that the limit of the trial was reached. I created an EA sports account which was automatically linked to Steam. Logging onto EA sports I can see that it has linekd there. However, the game still shows up as in trail version. Can you advise on the way forward here?Solved659Views0likes3CommentsA way out - Invalid license. Reason code = Missing DLL: [XINPUT1_3.dll]
Hello everyone, I bought "A Way Out" via Steam over on year ago. I played for few hour long time ago but now I'm back to continue whe I launch the game, I get the following error: Invalid license. Reason code = Missing DLL: [XINPUT1_3.dll] Error: 0x7E I am on a fresh installation of Windows 11, on recent hardware, completely up-to-date via Windows Update. I follow on the following similar issue but without results: https://forums.ea.com/discussions/ea-originals-discussion-en/a-way-out---invalid-license-reason-code--missing-dll-xinput1-3-dll/7627028I I also follow on the help sections and did the reinstalls and cleanups and what not. It looks like a EA bug. Steam doesn't want to refund my game and sends me to EA for a fix. However, I can't reach EA. Anybody knows a solution in this case or I have to give it up? Kindly help Thank youstefan0x538 days agoSeasoned Newcomer34Views1like1CommentA way out - Invalid license. Reason code = Missing DLL: [XINPUT1_3.dll]
Hello everyone, I just bought "A Way Out" via Steam. When I launch the game, I get the following error: Invalid license. Reason code = Missing DLL: [XINPUT1_3.dll] Error: 0xC1. I am on a fresh installation of Windows 11, on recent hardware, completely up-to-date via Windows Update. Here is a chronological list of things that I tried, each leading to the exact same error code: Even though it is not the exact same error code, I tried this: https://answers.ea.com/t5/EA-Originals-Games/when-i-open-a-way-out-from-steam/m-p/13574262 I checked for drivers updates on official hardware manufacturers' websites and installed them. I repaired VC on my redisc. I download Xinput1 and replace in my core system 64 and 32. No solutions so far. Kindly help Thank you399Views1like3CommentsSplit Fiction: Request for Subtitle Size Adjustment
Hello team, I hope this message finds you well. I'm writing to kindly request a feature update for the game. Specifically, it would be incredibly helpful to have an option to adjust the size of the subtitles within the game. This addition would greatly improve accessibility and provide a more comfortable gaming experience for players who may have difficulty reading the current subtitle size. As accessibility is an important aspect of modern gaming, I believe this feature would be widely appreciated by the gaming community. Thank you for your time and for considering this feedback. I truly enjoy the game and look forward to any updates that can make it even better for all players. Best regards,BocaDigital9 days agoSeasoned Newcomer104Views2likes1CommentIt takes two - lost all savings on xbox series x
Hi everyone, is there a way to have all the chapters of the game unlocked? I was playing with my nephew and, somehow, after several hours of gameplay, the game deleted the save file. Is there any method to get back to the point we lost? Unfortunately, I can’t replay everything to get back there. Any ideas?ilmarvs12 days agoRising Newcomer27Views1like0CommentsCannot connect to EA server (Steam)
I bought A WAY OUT to myself and my friend to play together, but every time we attempt to play online we get an error: Unable to Connect to EA Servers Unable to connect to EA servers. Please check your network connection or try again later. See ea.com/unable-to-connect for additional information. I have tried everything behind the link and none of it work. I run Windows 11, EA app is connected to my steam and my xbox and my microsoft account. I have given it and the EA app permission to get trough firewall. I have no issue connecting online on any other steam game, only this one. I bought A Way Out trough steam, so in in the EA app the game has a little "Steam" the on the game image. If I can't play this with my friend online I want ty money back. Why is playing your games so difficult?kiesu13 days agoSeasoned Newcomer162Views0likes3Comments