Re: I CANT CREATE MY GAME FACE

I am having the same issue with these two files. They match the criteria and are shot infront of a plain white back drop. I have been trying now for almost a week to get this working.

@ThePrawnIdentity 

Those pictures should be fine. If there is anything to be changed I suppose it could be the lighting, but it seems to all align with the requirements.

To confirm, have you tried clearing your browser's cache, reinstalled Chrome or Firefox, and tried uploading your Game Face on both browsers?

Clearing your Browser's Cache

https://help.ea.com/en-us/help/faq/clearing-your-browsers-cache/

@ThePrawnIdentity 

Have you been able to upload before?

@ThePrawnIdentity 

I'm not able to make account changes from my end, however our Support team can troubleshoot this with you back and forth via live-chat at our Help site or on Twitter if you're looking to get immediate help on this.

Have you tried adjusting the image size by shrinking it a little bit or saving it in a different format?

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

I will try taking my photos in front of a blank background but would you have any other advice. My game face just won't generate after multiple attempts with different photos. Could anything else be the issue?

I've got the same problem, I've tried everything

@freddie2706 

Can you respond to these threads below if the troubleshooting steps in those do or don't work?

https://answers.ea.com/t5/UFC-3/Game-face-is-bugged/m-p/8769066#M1774

https://answers.ea.com/t5/UFC-3/why-can-t-I-drag-the-image-when-making-a-Gameface/m-p/6630134#M144

I did everything for it to work and followed every step. Ive been trying to do it for lots of time and it doesnt work. I tried everything

Has the Game Face error been addressed as of yet? I have tried to create one for fifa and i am gettin the issue that there was an error uploading my game face 

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@RyEvans95 wrote:

Has the Game Face error been addressed as of yet? I have tried to create one for fifa and i am gettin the issue that there was an error uploading my game face 

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@RyEvans95 

Please see the workaround fixes posted in the threads we have stickied at the top of this forum board. There are no plans for any changes around the Game Face system and from my experience working here on the forums and live-channels, it's tough to determine what the actual root cause is without going through individual troubleshooting. It could be the picture quality, dot locations, invalid picture, browser type, and so forth. There are no known issues with the Game Face tool and most likely it lies customer side from the type of system they are using to upload the picture.