Re: Game face won't load

I found a fix for it.  It failed on a Mac using Safari, and on Windows using Internet Explorer.  When I used Firefox, it finally worked!

@PianoMan2112

Thanks for posting, I too was able to create a Game Face via Firefox today even though step 3 of 5 is still not working.

To me, it is still not working. Step 3 of 5 has always the same problem, but you can go to step 4 and adjust the zoom retrospectively. Unfortunately, after step 5 of 5 an error shows up, as already posted by many users. In italian, it is:
"Si è verificato un errore durante l'invio delle tue foto e la creazione del tuo Game Face. Riprova."

which sounds like "an error occurred during the uploading of your photos and the creation of your Game Face. Try again".

Any hint?

@pirignao

Do your images and system meet the following requirements?

@EA_Barry Yes, my images and system satisfy the requirements you listed.
I have just tried for n-th time to generate a game face, with chrome and with firefox, with jpeg and png. Nope. Sometimes, instead of getting the error I reported above, I get the following

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

Going back on my browser lets me come back to step 5, and try again usually leads me to the error I reported above.

@pirignao

Can you delete your browser cache and cookies and then retry please?

Hi, same problem ..... step 3 dont load....... trying in chrome, mozzila..... all cookies and other deleted, picture 1920x1600 ... 600kB i trying it for 30 days and nothing.....trying jpeg and png......

I noticed that the 2nd face I made, which used a larger image size (4032x3024), ran MUCH slower than before (which were 1080x720), so try a smaller image (higher resolution didn't seem to make a difference in final image quality).

And I have also met the requirements of the system, but still can not.
chrome version 58.0.3029.81 (64-bit)

Hello
I have a problem with game face i have tried different browsers but i have the same problem, when i click sign with origin,, the page wont open it displays Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
WHAT CAN I DO? Please help, i have created a different acount and still same problem

Same for me. Game face keeps showing the same error.

Same issue here. Crazy this happens the day I decide I want to make a gameface.

I just bought a ps4 and ufc2 i a want to create a gameface, i hope ea will come with an answer soon!

After having the

Oops! An Error Occurred The server returned a "500 Internal Server Error"

for the entire day on monday, today I wanted to try again. Surprisingly the gameface worked fine for about 2 hours. I managed to create my face and a friend face for UFC 2. When I was about to make another face for a friend it came back to the error above. It is annoying!

And there is no official reason for this. This makes me angry.

GAME FACE IS UNDER CONSTRUCTION

Game Face will be back very soon with a new and improved experience. Sorry for any inconvenience. Check back soon!

Found this on the ea sports site.

Me to have problem with GAMEFACE.

The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

Mine won't work, I don't know if it's something about how I position the face markers or anything like that

macOS Sierra 10.12.6

Firefox Quantum 59.0.1

Front:

1080 x 720 JPEG

135 KB

Side:

1080 x 720 JPEG

156 KB

Both pictures are on my desktop, shouldn't have any problem being uploaded

IS IT THAT I AM LEGIT TOO YOUNG FOR THIS?

It would be nice if you could make the gameface for me because mine is just broken

It has nothing to do with your age, it's just that the service is *, I've been trying to do it for weeks, and EA won't even answer via any social network, they suck fat d*ck.

Still not working...this is awful

I MADE IT!!! Just went through the whole process again, but this time on windows 8.1, instead of windows 10 pro. I've been trying for a month, and now I'm completely sure that windows 10 pro is the issue with step 5... let me know if this works for you.

* you EA Barry your "help" sucks * give us solutions to your bum * features * EA.