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Anonymous's avatar
Anonymous
9 years ago

Re: Game face won't load


@weecom90 wrote:

I have the same issue. 

Do you also have problem in step 3? 

It seems to be working fine in step one, choosing gender, then step 2 uploading photo no problem, but then in step 3 theres just at grey screen/background template. The photo isn't there. 

I zoom out with my browser so that the "face" icon is centered. I also zoom out a little bit. Then I go the next step, step 4 with the green dots. Now my image is showing and I can place them corretly as instructed to. 

I then click on next, step 5, showing me once again my picture with the dots, I then click generate gameface and get the error message. Been trying to get it rigth for hours... it simply does'nt work. 

I used to get the exact same error message as you've described, Allan Hansen. Now I just get a new page that says "We're sorry. We've encountered an error with your game face. Please try again or start over." 

Then I press try agian, nothing happens, start over nothing happens.  


Same problem here. Any solution?

25 Replies

  • I found a fix for it.  It failed on a Mac using Safari, and on Windows using Internet Explorer.  When I used Firefox, it finally worked!

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @PianoMan2112

    Thanks for posting, I too was able to create a Game Face via Firefox today even though step 3 of 5 is still not working.

  • Anonymous's avatar
    Anonymous
    8 years ago

    To me, it is still not working. Step 3 of 5 has always the same problem, but you can go to step 4 and adjust the zoom retrospectively. Unfortunately, after step 5 of 5 an error shows up, as already posted by many users. In italian, it is:
    "Si è verificato un errore durante l'invio delle tue foto e la creazione del tuo Game Face. Riprova."

    which sounds like "an error occurred during the uploading of your photos and the creation of your Game Face. Try again".

    Any hint?

  • Anonymous's avatar
    Anonymous
    8 years ago

    @EA_Barry Yes, my images and system satisfy the requirements you listed.
    I have just tried for n-th time to generate a game face, with chrome and with firefox, with jpeg and png. Nope. Sometimes, instead of getting the error I reported above, I get the following

    Oops! An Error Occurred

    The server returned a "500 Internal Server Error".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

    Going back on my browser lets me come back to step 5, and try again usually leads me to the error I reported above.

  • atilxxx's avatar
    atilxxx
    8 years ago

    Hi, same problem ..... step 3 dont load....... trying in chrome, mozzila..... all cookies and other deleted, picture 1920x1600 ... 600kB i trying it for 30 days and nothing.....trying jpeg and png......

  • I noticed that the 2nd face I made, which used a larger image size (4032x3024), ran MUCH slower than before (which were 1080x720), so try a smaller image (higher resolution didn't seem to make a difference in final image quality).

  • Anonymous's avatar
    Anonymous
    8 years ago
    And I have also met the requirements of the system, but still can not.
    chrome version 58.0.3029.81 (64-bit)
  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello
    I have a problem with game face i have tried different browsers but i have the same problem, when i click sign with origin,, the page wont open it displays Oops! An Error Occurred
    The server returned a "500 Internal Server Error".
    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
    WHAT CAN I DO? Please help, i have created a different acount and still same problem

  • Anonymous's avatar
    Anonymous
    8 years ago
    I am getting the same message
  • Anonymous's avatar
    Anonymous
    8 years ago

    Same issue here. Crazy this happens the day I decide I want to make a gameface.

  • I just bought a ps4 and ufc2 i a want to create a gameface, i hope ea will come with an answer soon!

  • catalinbacov's avatar
    catalinbacov
    8 years ago

    After having the

    Oops! An Error Occurred The server returned a "500 Internal Server Error"

    for the entire day on monday, today I wanted to try again. Surprisingly the gameface worked fine for about 2 hours. I managed to create my face and a friend face for UFC 2. When I was about to make another face for a friend it came back to the error above. It is annoying!

    And there is no official reason for this. This makes me angry.

  • catalinbacov's avatar
    catalinbacov
    8 years ago

    GAME FACE IS UNDER CONSTRUCTION

    Game Face will be back very soon with a new and improved experience. Sorry for any inconvenience. Check back soon!

     

     

    Found this on the ea sports site.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Me to have problem with GAMEFACE.

  • Anonymous's avatar
    Anonymous
    8 years ago
    EA when are you going to do something about this? We pay for a game and we want full features!
  • Anonymous's avatar
    Anonymous
    8 years ago

    The server returned a "500 Internal Server Error".
    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Mine won't work, I don't know if it's something about how I position the face markers or anything like that

    macOS Sierra 10.12.6

    Firefox Quantum 59.0.1

    Front:

    1080 x 720 JPEG

    135 KB

    Side:

    1080 x 720 JPEG

    156 KB

    Both pictures are on my desktop, shouldn't have any problem being uploaded

    IS IT THAT I AM LEGIT TOO YOUNG FOR THIS?

    It would be nice if you could make the gameface for me because mine is just broken

  • It has nothing to do with your age, it's just that the service is *, I've been trying to do it for weeks, and EA won't even answer via any social network, they suck fat d*ck.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Still not working...this is awful

  • I MADE IT!!! Just went through the whole process again, but this time on windows 8.1, instead of windows 10 pro. I've been trying for a month, and now I'm completely sure that windows 10 pro is the issue with step 5... let me know if this works for you.

  • N3DYO's avatar
    N3DYO
    7 years ago

    * you EA Barry your "help" sucks * give us solutions to your bum * features * EA.

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