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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
10 years ago

Re: Unable to connect to EA Servers

@kooch66

Your XB1 may be using a different connection from the wired one when connected wirelessly.

If you are on a restricted network (University, corporate, military etc.) you may need to contact your network administrator in order to connect via your wired connection.

Please see the following articles for connectivity info and troubleshooting:

http://help.ea.com/article/connection-troubleshooting-basic/ 

          

http://help.ea.com/article/connection-troubleshooting-advanced-xbox/
     

2 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks but I have tried all that stuff a million times...

    I am on a normal home network. I agree that there is a difference between the wired and wireless but it is ONLY with EA. Every other game works fine, NAT is open, multiplayer connection test is good, 180MB download, 15MB upload, etc etc EVERYTHING else is good besides EA...

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @kooch66

    Might I suggest you try a new ethernet cable? From what you are saying it sounds like your current one may be damaged.

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