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logethrone's avatar
logethrone
4 years ago
Solved

unable to play ufc 4 online ps4

ive brought the game and when i try to play online in any form it pops up with a notification saying 'in order to access online features for this title, all active users must be signed into playstation network and the ea servers'.

i have tried everything recommended:

re dowloading 

re starting the game 

re starting my console 

made sure i had ps plus 

make sure i was connected to ea servers

i was on a chat to support workers yesterday for over an hour and everything they said did not help

i play on plastation 

  • logethrone's avatar
    logethrone
    4 years ago

    to anyone else reading this that plays on ps4 nothing the ea workers tell you helps, i will tell you what to do right now.

    the problem is if u are logged in on another account on your ps4 it wont let you play because its trying to gather that accounts information aswell ,make sure only one account is logged in when you are trying to play online do not have 2 accounts on ,

    so the one your not playing on click log out of ps4 and you should be able to play from there.

    have fun playing.

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  • logethrone's avatar
    logethrone
    4 years ago

    to anyone else reading this that plays on ps4 nothing the ea workers tell you helps, i will tell you what to do right now.

    the problem is if u are logged in on another account on your ps4 it wont let you play because its trying to gather that accounts information aswell ,make sure only one account is logged in when you are trying to play online do not have 2 accounts on ,

    so the one your not playing on click log out of ps4 and you should be able to play from there.

    have fun playing.

  • cc6362a82b56e12's avatar
    cc6362a82b56e12
    4 years ago

    English? Lol I’m also new and having trouble getting on. Help me please? Thanks🙂

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @cc6362a82b56e121a903c16a74b13733

    Hey there!

    Sorry for the late response. If you're still having trouble connecting try updating your EA ID by signing into your account at EA.com or profile.ea.com.

    We've also seen it where if you log out of all PSN IDs on your console and then sign back into your primary account that helps fix connectivity trouble.

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