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Re: My Data Center is wrong and I've got a 100% of PL in servers menus

Ok Kent,

Tried that and same issue server locks to London 1. I am in California, my regions are correct. I have tried setting up my router to unpn and apex servers and no change. I have attached the first screen shot of last season and one of this. Trace route didnt help either? I am wonder if this is why I feel like shots don't register in game. Also why I am visually being eliminated behind cover?

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @cimimic 

    Have you had a chance to try changing the DNS settings in Windows to see if that makes a difference? I've seen some cases where using a different DNS can help with similar issues. 

    You can update the DNS through the TCP/IP Settings in Windows. For more information on how to get there check out the Microsoft Support website. If you choose Manual you can enter the DNS of your choosing. I usually use the public Google DNS (primary DNS: 8.8.8.8, secondary DNS: 8.8.4.4), but if there's a different open DNS you would prefer using instead that should be fine as well. 

    Let me know how it goes when you've got the chance. Thanks!

    /Kent

  • I have tried those aswell same issue. I'm at a loss this is the only game that does this.

    1. I have tried those aswell same issue. I'm at a loss this is the only game that does this.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @cimimic 

    I appreciate you giving it a shot!

    When you have the chance could you try running a UO Trace? That should let us see the connection between your home network and the servers, so if there's something happening along the way we should be able to spot it. 

    For more information on how to run the test check out the EA Help website. Once you have the results please send them to me via direct message. Thanks!

    /Kent

  • Any news on this? I've the same problem, only VPN fixes it

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Munie36


    If the same issue doesn't happen when you're using a VPN, it sounds like there might be a local issue of some kind that's causing the packet loss you've been seeing. Have you had the chance to try any of the troubleshooting steps that were mentioned in this thread? 

    /Kent

  • Yes, I tried all of them and same behavior but if I use the VPN the first time and select a data center, then I can drop the vpn and will still use the same DataCenter. 

    Looks like something related to the Motorola MG7550, contacted Motorola and they're going to refund me, which is good and at the same time kind of confirms that the issue is with the Modem

    Gonna get a Netgear and try it out

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Munie36 

    Ah, gotcha. Thanks for the info! Keep me updated and let me know how it goes when you can. 

    /Kent

  • Hi, I am on a PS4 and my Data center shows as Iowa GCE 1,2,3,4 (it cycles through them) and whenever I try to press my main data center (Dallas) it doesn't work and instead says -1, 100 and it has been causing issues in game such as lag and mini freezes that sometimes cost me ranked games. I've tried completely uninstalling the game and it still won't go back to my main data center. Its to the point where I don't find joy in playing because its just too much lag how can I fix this issue?

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @Western_Hxnter Hey, this thread is an old one for a similar but different issue. We've flagged the Dallas datacenter issue for investigation, but we'll close down the thread as it's more focused on older issues.

    Thanks.

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