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wolf109909's avatar
wolf109909
5 years ago

Re: Issues with apex and using an audio interface as the audio device

@BlockishBore Hi! Normally this should fix it but I have no idea whether the correct procedures were taken. I just purchased a Scarlett 4i4 for testing this problem out and trying to solve it by myself. Later I will post a in depth tutorial about this as well as a YouTube video demonstrating how to fix this. But for now you can check if you changed the right type of buffer size I was mentioning about, which is not the buffer size of asio driver but system buffer size used for direct sound and wasapi.

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  • BlockishBore's avatar
    BlockishBore
    5 years ago

    I actually didn't think I was gonna get a response from anyone haha. Thank you. Honestly most of this seems complicated to me but if you have a youtube video coming out to fix it then I will definitely check it out. Its weird how this only happens to Apex. I have the 2i2 3 gen btw.

  • BigBoiPeggers's avatar
    BigBoiPeggers
    5 years ago

    I also had a friend with the same issue and simply changing the sample rate from 48 kHz to 96kHz in the focusrite software fixed the issue for him

  • BlockishBore's avatar
    BlockishBore
    5 years ago

    I did not try that but i will give it a shot. Thank you for all of the help.

  • wolf109909's avatar
    wolf109909
    5 years ago
    @BigBoiPeggers Interesting stuff! Thanks for sharing this. It could be that discord and apex is also reaching for some crazy things from the driver resource pool that might killed some buffers, could be something related to in game overlay? Turning up sample rate will usually push the buffer even harder in normal cases. But we don’t know if Scarlett driver also change the buffer size bigger to maintain that sample rate. I will post some of this stuff when I figure out the whole thing on Scarlett drivers to focusrite and hopefully they can do something to this glitch. This could be lead by many possible ways from a driver failure: didn’t reset device lock state, sample rate are required differently from applications... native instruments’s audio interface suffer from these types of stuff and they don’t provide auto close on asio which made everything even easier to break.Yamaha ur-c series drivers are the ones that I loved the most. It supports auto close and never had issues on driver side. But my ur 24c had some issue in hardware so I’m going for a Scarlett 4i4.
  • BlockishBore's avatar
    BlockishBore
    5 years ago

    So I'm guessing its not my setup or my audio interface but just some driver problem/communication error between the system and the game?

  • wolf109909's avatar
    wolf109909
    5 years ago
    @BlockishBore It's probably how they designed the driver. but it will work eventually when I figure out exactly how it was broken.
  • wolf109909's avatar
    wolf109909
    5 years ago
    @BlockishBore Hi! I just got my Scarlett audio interface and set it up. Tested with discord and yes! it does make popping and crackling noises on default. I address only changing the buffer size and it does reinitialize the device for discord and it works! even if I turn buffer size all the way DOWN to 16 and it still works. that explains why simple applications like voice chat will have pops and crackles. the problem here is not the buffer size not set correctly BUT the Device is not opened or accessed by discord correctly. this is a problem about exclusive or how Focusrite makes their software mixer work. I will upload this situation to Focusrite for them to make their driver more perfect. For now, you can try to go to the windows sound panel, double click on Focusrite audio device, and go to Advanced - uncheck both checkboxes under Exclusive Mode to see if it doesn't break the device access.
  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Sounds good. I will try this out. I hope it works. Thank you for all of the input.

  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Ok so...I tried doing all of this. It seems like when I changed the buffer size only to 16 it worked. Tho if I tabbed out of my game. My mic reset and went back to crackling. I did it again and it seemed to work. Tho like i said if I tab out then it resets

    Ok so its been longer time now and it seems to be working for the most part?

  • BlockishBore's avatar
    BlockishBore
    5 years ago

    It seemed to continue working. Thank you for all of the help. If you do have a youtube channel or something please let me know. You deserve a subscriber or something man. You put time into helping out. Thank you for that.

  • wolf109909's avatar
    wolf109909
    5 years ago
    @BlockishBore You're welcome! 🙂
    I will post the tutorial video on my youtube channel as soon as I made it, and it will take a few days actually. I'm quite busy recently due to test papers and exams. Will notify you in this post when I finish the whole thing. Have fun in the game!
  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Was gonna say, I have noticed if I switch to full screen it resets something in game or with my audio interface which brings back the crackling. Tho the buffer size stayed the same I had to change it, then change it again back to 16, then switched it back to borderless window mode, and only then did it fix itself and the crackling goes away. I can live with borderless tho its annoying when there is screen tear and all of that. Im curious on why full screen messes with the mic.

  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Well I managed to somehow breaking it. I guess tabbing out or even restarting the game breaks it all.

  • BlockishBore's avatar
    BlockishBore
    5 years ago

    I managed to fix it again. Not gonna touch anything. Tho there is still some slight hiccups here and there. Kind of annoying im just gonna stop messing with it.

  • wolf109909's avatar
    wolf109909
    5 years ago
    @BlockishBore Ah. no problem. this is more likely to be a discord problem.
    i tested with many other chatting software, only discord act like this.
  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Well. Now that I think about it. I dont think its a discord thing. Cause audio comes out weird in recordings.

  • wolf109909's avatar
    wolf109909
    5 years ago
    @BlockishBore Didn't try recording on my pc yet but everything related to voice chat and audio playback works fine. My test was based on discord only, and what I did was only with discord on, perform the audio test in discord audio settings. And the result is heavy popping and crackling on feedback audio. I still think Focusrite have a major problem here due to any other audio interface have no such issue as far as I've tested with.
  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Thats interesting. I'm still gonna wait for your video on the problem. Maybe I'm still missing something. Maybe the Apex update this Tuesday will fix something? If not might need to get a different interface.

  • wolf109909's avatar
    wolf109909
    5 years ago
    @BlockishBore Oh, I'm still doing experiments on discord stuff, to make sure that the video can solve the majority of the problem. but right now I haven't seen any issues after tweaking buffer size. I have one more suggestion that is to check whether your audio interface driver is up to date.
  • BlockishBore's avatar
    BlockishBore
    5 years ago

    Yeah my drivers are up to date. Ill check out this link tho. Thanks for the help.

  • BlockishBore's avatar
    BlockishBore
    5 years ago

    I hit the link and check if that would do anything and it just broke everything again. 

    Lol

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