Re: Battle pass glitch
@goaltf4unubSame for me, I hope when the servers works it has been fixed.
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EA_KentCommunity Manager
Hey there,
We're looking into the Battlepass purchase issues alongside the other issues that are currently happening. The overall connection problems are most likely affecting the store as well. I'd say give it some time, and once the main issues are fixed hopefully the Battlepass will come through on its own.
/Kent
This happened to me as well I have been playing since season 2 and bought almost all of the battle passes and this glitch is the first thing I’ve ever seen happen with the battle pass.
The game charged me several times for a battle pass that is not being shown on my account. It also took over ten thousand of my legend tokens to unlock Valk. Am I going to refunded my apex coins and legend tokens as well? It is unacceptable if not.
I still have not received the battle pass after this same issue happened to me on day 1.
- EA_Kent
Hey @iraethan,
If you still haven't received the Battlepass please reach out to the EA Help team so they can take a look. I'm afraid that isn't something we can help with directly here on Answers HQ.
You can find more information on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.
/Kent
Hi,
i have the same issue and came here because EA help via Twitter told me to look on the forums. They cannot help me. I have also had contact for over 2 weeks via email. The battle pass ends in 14 days and i’m afraid it won’t be solved in time. Please help!
- EA_Kent
What happened exactly? Can you share a bit more detail about what you're having trouble with?
