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evermore115's avatar
3 years ago

Offensive clan tag that isn’t offensive

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Evermore115
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Darthbubba64_ Techunderfire
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Club
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Editing club icon colors
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? No clue
When did this happen? (dd.mm.yy hh:mm) 09/13/2022
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Whenever I go to edit the colors, I get a notification that I can’t because our clan tag is apparently inappropriate, and we also cannot even change the clan tag anyways.
What should be happening instead? The changes should save without problem
Steps: How can we find the bug ourselves? Just have the clan tag “PLSH”

For context, our clan is called “The Nessie Squad”, and our clan tag is “PLSH”, for “PLUSHIE” or “PLUSH”. I cannot for the life of me think of any way these letters could be turned into something offensive or rude, and we are worried about our accounts getting banned because of it. This clan tag was perfectly ok when we made it, and we’ve edited the colors many times without a problem before, so I don’t understand why this is suddenly happening. Leaving the clan seems silly because what happens if one day our new clan tag is also suddenly offensive again? The only reason I say its a major impact is because you can get banned for offensive things. But we can’t even change it, and it wasn’t a problem before, it seems a bit arbitrary. Perhaps this is a bug? I don’t know what else it could be, but we don’t want to lose our accounts over something so silly. Proof provided.

8 Replies

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  • If there are no swear words. I don't understand how their is an issue

  • @Climmuss Just saw this, sorry if this comes off as rude but in my post I both say and show that my clan name and tag are not offensive, via text and picture proof.

    TLDR it is called “The Nessie Squad” and our clan tag is “PLSH” for “plushie”

    the problem is that they have made it impossible for me to edit anything about the club at all, and have labeled it as “inappropriate or offensive” which, as I understand it, can get your accounts banned. I don’t think its offensive at all either, but someone at respawn has apparently flagged the club and I’m trying to get it unflagged. 
    though Im starting to lose hope in it because this post is pretty old at this point and still no response from anyone at respawn or EA.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You will need to speak to our Terms of Service team @evermore115.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

  • @EA_Darko Again, I don’t mean to come off as rude here, but this isn’t what my post was about at all. My account is not banned. The problem is, as I showed in the photo, Im not allowed to edit anything about my Apex Club at all. It says that the clan tag “PLSH” is “offensive or inappropriate” and that Im “not allowed to save changes until I change it” but I literally cannot change it and I also don’t know how its offensive. The problem is not that I or anyone else is banned, the problem is I’m *worried* about being banned because I’m not allowed to edit my club any because it was suddenly and randomly out of the blue one day labeled as “offensive or inappropriate”. And it also sucks because I can’t change the emblem or any information about the club at all. Mind you, it was perfectly fine when I first made it and was fine until recently one day. 
    I don’t know how to get this removed from the club, and I don’t want to risk our accounts because its labeled that way.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @evermore115 any questions related to possible bans or concerns need to be addressed to our TOS team.


    We are not able to assist with any such issues on AHQ.

    If your tag is deemed offensive then the clan leader needs to update it.


    Darko 

  • @EA_Darko I’ll try getting in contact with them, but that should have been made a bit more clear because your original post said to log into the banned account in question, but as I originally stated there is no banned account and that is where the confusion came from.

    Also. I AM the Club Leader. I literally cannot update the clan tag, I have tried clicking on the box hundreds of times, and its greyed out and won’t do anything. That was the first thing I tried when I saw it was suddenly labeled as “inoffensive or inappropriate”.

    but I’ll see if TOS team can either get the status of the club changed or change the clan tag or something.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @evermore115 those steps in that order are the only way to speak with our TOS team.

    We cannot help with anything relating to TOS or issues concerning what is and is not offensive.

    Going to go ahead and lock this thread as there is nothing more we can do on AHQ.


    Darko

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