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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
11 months ago

Re: Game crashes when I click Art under Banners

Hey @miragatrois,

What platform do you play on? And how long have you had this issue, roughly?

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  • ZxkiR's avatar
    ZxkiR
    11 months ago

    Hi, I get this error too, I play on PC. Been having this error since I started Apex again (which was a couple weeks ago) - thought it would be fixed in an update, but it has not yet. My friends, who are also on the same platform as me, do not have this issue. I have tried repairing my game and reinstalling, but to no avail.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @ZxkiR,

    Is it when you're trying to edit the tracker art too, and with the exact same error? Is it crashing with all of them, or just a specific tracker art?

  • Hi, I'm also having the exact same error -- It happens when I try to edit the tracker art, where the screen freezes before the error screen pops up (I didn't even get to see the list of tracker arts I have). This only happens after I unlocked the Cherry Bomb tracker art in the Battle Pass, and I didn't have this issue before, so I suspect it has something to do with the Cherry Bomb tracker art.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @EtherealTear,

    Good to know, thank you for the extra context! Two quick questions if that's ok:

    1. What platform do you play on?
    2. Since you've unlocked the Cherry Bomb tracker art, does this happen with any tracker art, or just specifically that one?
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago
    Hey folks,

    Just a little update. The studio's been made aware of the issue, and they're looking into it for us. Hopefully they'll have a fix for this soon. 🙂

  • 1) I play on PC, Origin Games
    2) I simply cannot enter the tracker art screen as it freezes and crashes when I try to click on it (so I was at a state where I cannot gain access or edit my other legends' tracker art whatsoever), this only happens after I unlocked the Cherry Bomb art in the battle pass

    I'm glad the studio was aware of this, hope this gets fixed in the next update!

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